About this position
Commercial Tenant Relations Specialist (Office, Industrial/Flex & Government Focus)
Location: Onsite
Role Overview
The Commercial Tenant Relations Specialist is responsible for delivering an exceptional tenant experience across a portfolio of office, industrial/flex, and government-occupied properties. The role serves as the primary relationship manager for tenants, ensuring timely responses, proactive communication, and consistent execution aligned with operational, security, and compliance requirements. This position emphasizes high-touch customer service, tenant retention, and long-term relationship building. The Specialist will establish and manage a Tenant Association designed to support tenant needs, streamline communication, and drive lease renewals.
What Youll Do
Tenant Experience & Relationship Management
- Serve as the primary point of contact for office, industrial/flex, and government tenants
- Ensure prompt, professional, and solutions-oriented responses to tenant requests
- Build strong working relationships with tenant leadership and facility contacts
- Coordinate with property management, engineering, security, and vendors to resolve issues
- Maintain consistent service standards across property types
Tenant Association & Engagement
- Establish and manage a Commercial Tenant Association
- Create structured communication channels including meetings, updates, and surveys
- Gather and apply tenant feedback to improve service delivery
- Promote tenant engagement while respecting confidentiality and security requirements
Government Tenant Coordination
- Support government tenants with heightened attention to security and compliance requirements
- Coordinate communications related to access, maintenance, and operational updates
- Ensure alignment with lease terms, agency standards, and regulatory obligations
Lease Renewals & Retention Support
- Partner with leasing and asset management teams to support tenant renewals
- Maintain engagement throughout the lease lifecycle
- Identify and address potential retention risks proactively
Data, Communication & Process Improvement
- Track tenant issues, response times, and resolution outcomes
- Maintain accurate documentation of tenant interactions
- Improve workflows to enhance responsiveness and tenant satisfaction
Required Skills & Experience Must-Haves
- Minimum 5 years of commercial real estate property management experience
- Experience supporting office and/or industrial/flex properties
- Strong tenant relations and customer service background
- Working knowledge of commercial leases and building operations
- Excellent written and verbal communication skills
Nice-to-Haves
- Experience working with government or public-sector tenants
- Familiarity with security, access, and compliance protocols
- Experience supporting lease renewals and tenant retention strategies
Salary Information