About this position
Description:
Job Overview:
BDG International is seeking a proactive and detail-oriented Import Account Coordinator to manage shipments, resolve challenges, and ensure a seamless customer experience across logistics phases. The role includes tracking shipments, troubleshooting issues, and maintaining client communication while ensuring compliance with company policies.
Responsibilities:
- Shipment Processing & Coordination: Manage shipments across all logistics phases (Air, Ocean, Road) and ensure compliance with SOPs.
- Issue Resolution: Identify and resolve shipment challenges, maintaining communication with clients and updating systems (Cargowise).
- Customer Service: Provide excellent service, ensuring timely updates and maintaining client-specific SOPs.
- Team Collaboration: Support colleagues and provide backup as needed.
- Documentation & Cost Verification: Handle quotes, verify costs, and ensure accurate documentation.
- In-Bond & FTZ Processing: Ensure compliance with in-bond and FTZ regulations.
- Training & Development: Stay updated on systems, tools, and industry regulations.
Skills & Requirements:
- Technical Skills: Proficiency in MS Office and logistics software (Cargowise, SureTrack).
- Analytical Skills: Strong math and shipment profitability analysis.
- Communication: Fluent in English, with strong interpersonal skills.
- Industry Knowledge: Experience in logistics, compliance, and customs.
- Adaptability: Ability to learn new tools and processes quickly.
Additional Expectations:
- Adhere to BDG’s values of integrity and compliance.