Senior Member Service Representative

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic Senior Member Service Representative to join our team and help drive our mission forward.

Position: Senior Member Service Representative

Location: Dothan, AL

About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.

Core Values:

•  Accountability: We believe that accountability builds trust, which is the foundation of everything we do. Our team members embrace this value by delivering promises, seeking solutions, and taking the initiative when challenges arise  
• Respect: Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity, members, teammates, and community partners alike 
• Hard Work: We work hard because we know our members work hard—and they deserve a team that goes the extra mile. Hard work at MTC Federal isn’t about clocking hours; it’s about focus, follow-through, and a willingness to roll up our sleeves to get the job done 
• Passion: Passion drives everything we do. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work 
• Genuineness: Being genuine means bringing your authentic self to every interaction, every day. We pride ourselves on building meaningful connections with our members and each other through honesty, sincerity, and empathy 

Benefits:

• Competitive paid time off & holidays
• Vision insurance
• Dental insurance
• Health insurance
• 401(k) matching & discretionary contribution
• 401(k)
• Disability insurance
• Paid holidays
• Career advancement opportunity
• Competitive base pay and incentive plan
• And more!

Role:

Assists the Lead Office Sales Manager in coordinating the sales culture and sales processes with operational processes and efficiencies; Responsible for directing the operational functions of the branch. Ensures that established policies and procedures are followed. Promotes high morale and exhibits positive attitudes towards members and fellow employees while instilling a sense of team spirit throughout the branch. Perform other duties as assigned.

Essential Functions & Responsibilities:

• Responsible for complying with all laws, , statues, rules and regulations which govern credit unions, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
• Serve as a relationship sales leader; communicates sales philosophy.
• Assist Lead Office Sales Manager in preparation of annual evaluations that accurately measure employee performance and provide direction for their future growth and development. Recognize employees who perform at a high level.
• Set the example of professional behavior and hold employees accountable for their performance, attitude and behavior.
• Demonstrate enthusiastic support of corporate mission, vision, core values and brand.
• Train, direct, and supervise MSR staff to effectively sell/refer products and services to members while ensuring quality service standards are being maintained.
• Maintain a functional level of knowledge and procedural expertise in all credit union products and services. Performs all MSR duties.
• Handle complaints registered by members involving the branch operations.
• Communicate goals and direction with MSR staff to ensure clear understanding of rules, regulations, requirements and expectations.
• Responsible for ensuring that MSR staff follow internal audit, compliance, security measures and operational policies and procedures including but not limited to the prevention of losses through fraudulent activity.
• Assume responsibility for maintaining proper cash controls. Ensure that all branch transactions are balanced for close of day. Ensures dual control procedures are implemented. Periodically conducts MSR and vault cash counts and audit functions according to policy and procedure.
• Responsible for proper security, control and documentation of all records.
• Responsible for MSR schedule of work and timecards.
• All other duties as assigned.

Knowledge and Skills:

Experience

Six months to two years of similar or related experience.

Education

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.