Head of Fulfillment Operations in Austell, Georgia

About this position

Who We Are

Weezie sells design-forward, customizable luxury home goods and gifts, with a focus on bath. Now is an exciting time to be joining the Weezie team as we were named one of the Inc. 5000 fastest-growing companies in 2024, and coming off even higher double-digit growth in 2025! With nearly 70 employees who work hard but also know how to #enjoythestay, our team is searching for a Head of Fulfillment Operations to lead and scale our growing in-house fulfillment and customization center. This role will be responsible for the end-to-end flow of order execution and customization across multiple sales channels.

This is a hands-on leadership role that combines daily production oversight and process optimization in a high-growth environment. You'll manage a team supported by dedicated supervisors, specialists, and leads.

This is a cross-functional role with high visibility across the organization that requires strong teamwork and communication skills. You’ll report to the Director of Operations. Your focus: deliver measurable results, scale systems and capabilities, uphold high operational standards, develop your team, and continually improve operational performance.

What You’ll Do

Fulfillment Execution & Planning - 40%

Oversee and optimize all fulfillment functions
Lead regular throughput planning and operational readiness across all fulfillment functions

Team Leadership - 30%

Manage, develop, and hold accountable a team of Supervisors, Specialists, and Leads
Translate business goals into daily and weekly operating plans with clear performance expectations
Champion continuous improvement using data and observation to identify gaps through structured problem-solving, collaboration, and clear communication across individuals and teams
Build and optimize a team to meet the current and future demands of the business, with a focus on data-driven labor planning, hiring, staffing, scheduling, skill, and competency development

Strategic Projects - 30%

Own strategic automation, system implementation, and long-term capacity expansion projects
Work with partners across the organization to evaluate the feasibility of new product categories and customizations, and improve programs and customer experiences
Leverage AI/LLM tools to improve reporting, productivity, SOPs, and decision-making

Oversee the optimization of back-end customization tools, automation, product testing, machine maintenance, and non-D2C end-to-end processes
Support custom logo programs, wholesale fulfillment, and corporate gifting workflows

KPIs:

On-Time Shipping %
Throughput Versus Plan
Total LCPU (Labor Cost per Unit)

Who You Are

Experienced: 6+ years in operations, fulfillment, or supply chain leadership roles, including 3+ years managing teams or cross-functional business processes
High-EQ Leader: You can build trust, hold a high bar, and develop others in a fast-paced environment, with accountability and communication at the core of your leadership style
Analytical & Data-Driven: Proficient using Excel/Google Sheets and performance dashboards to make decisions; able to identify patterns, measure impact, and drive improvements
Hands-On & Accountable: You’re not afraid to get into the weeds when needed, and you take ownership of the outcomes
Process-Oriented & Organized: You understand systems, workflows, and dependencies - and enjoy making them better. Organization and prioritization are hallmarks of your approach
Tech-Savvy: You are comfortable learning and implementing new tools, including warehouse systems and AI/automation solutions
Customer-Focused: You take pride in the end result and care about our impact on customers

What You Can Expect

This position will be full-time in person, specifically based out of our fulfillment center in Austell, GA
A team that works hard but knows how to #enjoythestay
Unlimited PTO plus remote work during the July 4th week and an office closure the week after Christmas
Summer Fridays with a 1 pm close during the summer
Anniversary gifts, including a $3,000 travel credit after 3 years of service and a 5-week paid sabbatical after 5 years of service
Medical, Dental, and Vision insurance
401(k) plan
Generous Weezie product gift and discount for yourself, friends, and family
Paid Parental Leave

Weezie is an Equal Opportunity Employer that participates in E-Verify. Offers of employment are conditioned upon successfully passing a background screening.