Host/Hostess

POSITION OVERVIEW:

The Pierre Hotel, one of the world's premier luxury destinations, seeks a qualified host or hostess for the restaurant, Perrine. Located in the iconic Pierre Hotel on Manhattan’s Upper East Side. The position requires an ability to provide superior guest service, in a fast-paced, luxury environment.  

Job Description 

• The host or hostess is the first point of contact for guests arriving at or telephoning the restaurant
• He or she must maintain an efficient operation of the dining room for excellence in quality, professionalism, and sociability 
• Greet guests promptly, courteously, and graciously with eye contact, a smile, and excellent engagement
• The role requires the host or hostess to look after all aspects of the guest's arrival, including coat check, seating, and making the guest comfortable
• Manage the restaurant reservations system
• Take note of special preferences of the guest and update guest history
• In this role, the host or hostess will be instrumental in ensuring our guests are having an enjoyable and memorable dining experience
• Follow the restaurant specific standard operating procedures
• Ability to interact professionally with servers, bartenders, and managers
• Handling and printing of menus including explanations/communication of all menu items as needed
• Assisting with the day-to-day operation of the front and back of house, relating to all aspects of the reception desk

QUALIFICATIONS and REQUIREMENTS:  

• Candidate must have a minimum of 2 years' experience in a hotel restaurant or free-standing restaurant
• New York experience is a plus
• Knowledge of Health and Safety Standards: Adhering to health and safety regulations ensures a clean, safe dining environment for guests and staff alike.
• Professional Appearance: Maintaining a polished appearance, including adhering to dress code standards, contributes to a professional atmosphere that reflects positively on the restaurant.
• Have a keen interest in New York’s restaurant and dining scene
• A friendly and outgoing personality is essential for this position
• Must be confident, poised, and gracious at all times
• Must be guest focused with excellent verbal and written communication skills
• Strong computer skills are necessary, including Microsoft Office; OpenTable experience is a plus

PHYSICAL REQUIREMENTS 

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

Position: *Must be able to stand for long periods of time