About this position
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Reservation for the PROPERTY in CITY & STATE.
Job Purpose:
The Reservation Agent will respond in a professional and courteous manner to telephone inquiries regarding reservations and hotel information for the hotel by providing accurate and timely information and service. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Responds to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
- Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. Promotes the hotel and its services in order to capture customers and increase revenues.
- Operates reservations system by entering and accessing data in order to provide callers with accurate hotel information. Duties will include manual and computerized skills.
- Provides accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.
- Enters all special room requests into computer or manual system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
- Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
- Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
- Maximize overall hotel revenues through up-selling, cross selling sister properties, and recommending hotel/sister facilities such as dining and spa services
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
- Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
- Must have ability to communicate verbally and to follow written or verbal instruction.
- Must be able to use tact and understanding when dealing with demanding or unpleasant customers.
- Must be able to memorize facts and figures.
- Must be organized and display patience when handling more than one call at a time.
- Must be friendly, enthusiastic and helpful.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
Salary Information