About this position
Description:
We are seeking a detail-oriented and customer-focused individual to join our medical office team as a Check in Check out Specialist. This position is responsible for providing exceptional patient service by managing the front desk operations, including greeting and registering patients, verifying insurance information, collecting payments, scheduling appointments, and ensuring a smooth flow of patients through the clinic. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced healthcare environment.
Check-In:
- Welcome patients and visitors in a courteous and professional manner.
- Verify and update patient information, insurance, and demographics.
- Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
- Schedule, confirm, and reschedule appointments as needed.
- Prepare and review visit summaries, referrals, and follow-up instructions.
- Maintain confidentiality of patient information in compliance with HIPAA regulations.
- Collaborate with clinical and administrative staff to ensure efficient patient flow.
Check-Out:
- Schedule follow-up visits, referrals, and procedures.
- Collect payments and provide receipts.
- Ensure documentation is complete before the patient leaves.
- Provide visit summaries and patient instructions.
- Maintain communication with clinical staff regarding patient flow and scheduling issues.
General:
- Answer phones and manage patient inquiries courteously and efficiently.
- Maintain confidentiality of patient records (HIPAA compliance).
- Assist with office administrative tasks as needed.
- High school diploma or equivalent (some college or medical office training preferred).
- Prior experience in a medical office or healthcare setting strongly preferred.
- Knowledge of electronic health record (EHR) systems and insurance verification procedures.
- Excellent customer service, organizational, and communication skills.