Account Coordinator - GTM

Account Coordinator

GTM | Irving, TX 

ROLLKALL

RollKall was founded by a retired police officer with one goal in mind: to help public safety professionals—police, firefighters, EMTs—connect with their communities through something called off-duty work. These are extra-duty jobs that enhance local safety while putting some extra cash in first responders’ pockets.

We built the platform that makes it easy, efficient, and trusted—for departments, officers, and the organizations that need them.

POSITION OVERVIEW

Think of this role as your launchpad at RollKall. If you’re someone who thrives in motion—juggling relationships, driving results, and making things happen—this is your stage. 

As an Account Coordinator, you’ll be the go-to partner for a portfolio of public safety clients. You’ll lead implementations, drive platform engagement, troubleshoot like a champ, and help agencies get the absolute best out of RollKall. 

It’s a bit of account manager, a bit of project manager, a whole lot of client champion.

WHAT YOU’LL BE DOING

Client Success & Implementation 

• Guide new agencies through onboarding—on time, on scope, and on point
• Track account health and performance across your book of business
• Partner with Account Managers on growth initiatives and user engagement
• Be a trusted advisor to stakeholders at every level

Relationship Building

• Build strong relationships with agency leaders (and future ones too)
• Be the face of RollKall at events, conferences, and trade shows
• Deliver service that builds loyalty, not just satisfaction

Insights & Optimization

• Turn reporting into recommendations—help clients make smarter moves
• Funnel product feedback to the right teams (with realistic expectations)
• Team up with support to resolve issues fast and thoroughly

Training & Enablement

• Keep clients educated, engaged, and empowered with RollKall
• Run refreshers and knowledge sessions that actually make an impact

WHAT WE’RE LOOKING FOR

You’re the kind of person who…

• Sees the big picture and the fine print
• Moves fast, stays focused, and doesn’t wait for permission
• Listens deeply, speaks clearly, and acts thoughtfully
• Treats your clients’ problems like your own—and solves them before they grow
• Puts facts over feelings when making decisions
• Knows that “the little things” are often the big things

QUALIFICATIONS

• Bachelor’s degree (or real-world equivalent—surprise us!)
• 1–2 years in account coordination, client success, project management, or ops (bonus if it’s SaaS or tech-enabled services)
• Strong communicator with a gift for clarity (written and verbal)
• Skilled at working across teams—support, product, sales, all of it
• Analytical mindset—you know your way around a spreadsheet or dashboard
• Familiar with CRMs and project tracking tools (Salesforce, Asana, etc.)

COMPENSATION, BENEFITS & SCHEDULE   

The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week unless they have been officially authorized to work on a fully remote basis.

Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits:

? Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services)

? Employee Assistance Program

? Maternity and Parental Leave

? 401(k) Plan for eligible members

? Sick, Vacation time, and Paid Holidays

RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.