Director of SOC

The Systems Operations Center (SOC) Director leads the 24/7 operational nerve center of the airline, ensuring safe, efficient, and reliable execution of the cargo network. This role oversees real-time flight operations, network performance, irregular operations (IROPs) management, and cross-departmental coordination. The SOC Director acts as the strategic and tactical leader responsible for maintaining operational integrity, optimizing aircraft utilization, and protecting service commitments to customers.

Key Responsibilities:

Operational Leadership

• Direct daily operations of the Systems Operations Center, including flight dispatch, load control, crew scheduling, maintenance control, and network management.
• Maintain situational awareness of the global cargo network, proactively identifying risks and implementing mitigation strategies.
• Lead IROP response efforts, ensuring rapid decision-making and effective communication across departments.

Safety & Regulatory Compliance

• Ensure all SOC activities comply with FAA, ICAO, and company safety standards.
• Partner with Safety and Quality teams to monitor operational risk and implement corrective actions.
• Champion a safety-first culture within the SOC and across operational teams.
• Network Performance & Optimization
• Oversee real-time aircraft routing, payload management, and schedule integrity.
• Optimize aircraft utilization, turn times, and cargo throughput to maximize revenue and efficiency.
• Collaborate with Planning, Cargo Sales, and Ground Operations to align operational execution with commercial priorities.

Cross-Functional Coordination

• Serve as the primary operational decision authority during disruptions, coordinating with Maintenance, Flight Operations, Cargo Operations, and Customer Service.
• Communicate operational impacts and recovery plans to executive leadership.
• Ensure seamless information flow between SOC teams and field stations worldwide.

People Leadership & Development

• Lead, mentor, and develop SOC managers, controllers, and specialists.
• Build a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Oversee staffing, training, and succession planning for all SOC functions.

Technology & Systems Management

• Oversee operational systems including flight planning, tracking, crew management, and cargo management platforms.
• Partner with IT to evaluate and implement new technologies that enhance operational visibility and decision-making.
• Ensure data accuracy and system reliability across all SOC tools.

Strategic Planning

• Contribute to long-term fleet, network, and operational strategy.
• Lead post-operation reviews and implement process improvements.
• Develop and manage SOC budget, including staffing, technology, and infrastructure.

Essential Skills & Qualifications

• Bachelor’s degree in related field is preferred.
• 10 + years of airline operations experience, with at least 5 years in a leadership role.
• Deep understanding of flight operations, dispatch, maintenance control, and cargo logistics.
• FAA Aircraft Dispatcher Certificate preferred. 
• Experiencer in cargo airline operations (express, ACMI, or scheduled)
• Proven leadership and management experience in operations.
• Strong analytical and problem-solving skills.
• Expertise in developing and implementing operational policies and procedures.
• Deep understanding of relevant industry regulations and standards (e.g., NERC, FAA).
• Proficiency with operational systems, software, and data analysis.
• Excellent communication, reporting, and presentation skills for executive leadership.
• Commitment to safety, compliance, and continuous improvement in system operations.
• Available to work irregular hours, including nights, weekends, and holidays as operations require.  

Physical Requirements

• Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Ability to stand, bend, and reach to maintain files, sit for extended periods of time.
• The worker is subject to both environmental conditions: Activities occur inside and outside.

Travel

• This position may require travel, as needed, to support operational related activities. 

Performance Standards/Measurements 

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.