Operations Sort Lead

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role:

The Operations Sort Lead oversees daily sort activities within a last-mile delivery station, ensuring packages are accurately sorted and staged for driver dispatch. This role will support a team of warehouse associates, supports on-time route departures, and maintains safety, quality, and productivity standards in a fast-paced, time-sensitive environment.

Key Responsibilities

• Lead and coordinate inbound package sort operations for last-mile delivery routes
• Supervise, coach, and motivate sort associates during shift
• Ensure accurate scanning, sorting, and staging of packages by route
• Monitor sort timelines to guarantee on-time driver dispatch
• Track and report key performance metrics (sort rate, mis-sorts, dispatch timeliness)
• Communicate and collaborate with management to resolve package discrepancies, damages, and routing issues
• Maintain compliance with safety standards and company procedures
• Collaborate with dispatchers, route planners, and driver teams
• Support continuous improvement initiatives to optimize flow and reduce errors
• Ensure equipment is turned in and accounted for by EOD

Key Performance Indicators (KPIs)

• On-time dispatch rate
• Sort accuracy / mis-sort percentage
• Packages sorted per hour
• Safety incident rate
• Team productivity and attendance

Qualifications

• High school diploma or equivalent
• 1–3 years of experience in warehouse, logistics, or last-mile delivery operations
• Prior team lead or supervisory experience preferred
• Experience with handheld scanners and routing systems
• Strong leadership and problem-solving skills
• Ability to thrive in early morning or late-night shifts
• Ability to lift up to 50 lbs and work on feet for extended periods

Core Competencies

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance