About this position
Description:
Sr. Project Manager Responsibilities
- Manage the delivery of Contact Center Technology projects implementing Genesys and related third party applications and custom applications for our customers
- Follow Voxai Project Management Methodology, including documented policies and processes, in developing detailed project plans and completing required project documentation.
- Conduct project discovery, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing, and implementation.
- Understands the links and dependencies between an engagement and other in-flight projects and/or business initiatives.
- Conduct project kick-off meetings, communicate individual roles and project expectations, and serve as a single point of contact for projects.
- Complete and manage detailed project plans using the designated project and portfolio management software tool.
- Utilize designated project software tool to report project status, manage issues, and document risks.
- Develop and maintain productive working relationships with project owners, business functions, IT, vendors, and other project stakeholders.
- Demonstrates expert ability in PMO management including executing and managing the processes and the interactions used to plan, acquire, assign, develop and manage the resources that operate a PMO
- Strong executive presence, communication skills, and self-direction
- Ability to lead as an individual contributor and work across multiple leveraged teams to meet deliverables for the client
- Periodic provision of thought leadership to the Voxai PMO toolkit.
- Coordinate Post-Project Review meetings for completed projects.
- Perform other duties as assigned.
Education:
- High School diploma/GED with 4 years of experience, Associate's degree with 2 years of experience, or Bachelor's degree required.
- BS in Computer Science, Engineering, or related field or an equivalent combination of education and/or experience
Work Experience:
- Prior experience as a project manager or in a similar position
- Knowledge and ability to manage multiple, complex projects simultaneously
- Proficiency with project management software and tools
- Technology Service provider industry experience is preferred
- Demonstrated ability to translate ITIL principles into practice
- ITIL certification higher than foundation level (e.g., intermediate, expert, master) is preferred or gained within 6 months of employment
- Prior ITSM and/or Call Center experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance