About this position
Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.
Overview: We are looking for a qualified and experienced individual to deliver compassionate care to our Oncology patients. This position is responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Also coordinates and organizes paperwork, records requests and new appointments for new patients in the Women’s Center. This is a full-time, day-shift position working a Monday - Friday schedule in our Scottsdale office.
Essential Duties and Responsibilities include:
- Greets patients as they enter in a friendly and courteous manner. Collects payments and posts payments as requested by the Benefits Counselor and walk-in payments. Answers telephones and directs calls. Supports front office check-out procedures. Sends out testing procedures to outside facilities. Makes daily reminder calls and documents as verification. Monitors the fax server. Encounters paperwork into EMR system. Registers new patients; obtains all relevant demographic and insurance information. Requests and follows up on medical record requests prior to new appointment. Mails or emails new patient paperwork in a timely manner. Coordinates pre-appointment prep work for all new appointments.
Knowledge and Skills:
- Must be willing to travel between East Valley office locations with reliable transportation. Knowledge of insurance company’s procedures and policies. Knowledge of HIPAA rules & regulations preferred. Knowledge of governmental, legal and regulatory provisions related to collection activities. Proficiency in Microsoft Office, Word, Excel and Internet. Ability to use computer and office equipment. Excellent customer service skills. Excellent verbal and writing communication skills.
Education and Experience:
- 1-2 years’ medical experience required. Surgical and/or Medical Oncology experience strongly preferred.
We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.
Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"