Service Center Tech III

Service Center Technician III 

Position Summary:

We are currently heading up the recruitment for a high-priority proposal to support the Bureau of Indian Affairs (BIA). We are looking for Service Center Tech III to provide remote support in Albuquerque, NM. Please note: This opportunity is contingent upon contract award.

Education:  Associate’s Degree or Certificate from technical training institute 

Experience Required:  A minimum of three years computer support experience required.  Technician is familiar with standalone and network computers, local area networks and wide area networks. 

Specialized Experience:  At least three (3) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards.  The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude. 

Duties:  The Service Center Technician III handles the most complex IT technical support requests for the DOI/IA user base. The Service Center Technician III shall assist the Service Center Lead(s) in managing and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician III shall independently analyze and resolves operational issues for the technical support center and shall assist the Service Center Lead(s) and Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician III shall assist in providing reports for technical support activity, property accountability, and event schedules.