About this position
Shifts: Fulltime: Sunday - Thursday, 10pm - 7am
Job Summary:
Join our dynamic team as a Tier 1 Help Desk Engineer, where you'll provide essential support for customer IT issues, escalate as needed, and ensure top-notch service delivery. This role is ideal for someone who thrives in a fast-paced environment, values collaboration, and is committed to delivering excellent technical solutions.
Responsibilities:
- Serve as the first point of contact for technical support requests and escalate complex issues appropriately.
- Provide remote support for client systems, including desktop, server, and network environments.
- Document customer interactions, issue resolution, and knowledge-sharing processes.
- Address client tickets with accountability and urgency while adhering to company protocols.
- Maintain proactive communication with clients, management, and team members.
- Support Microsoft Windows Server, Active Directory, and network configurations.
- Assist with security solutions, including malware remediation and endpoint management.
- Manage basic VMware, Hyper-V, and MacOS systems.
Salary Information
Requirements
Qualifications:
Experience:
2+ years with Microsoft Desktop OS (Windows 7-11).
2+ years with Microsoft Windows Server (2008-2016) and Active Directory.
2+ years in network support: TCP/IP, VLAN, Site-to-Site VPNs, etc.
Familiarity with Microsoft Exchange Server/Online and G Suite.
Basic MacOS knowledge.
Skills:
Understanding of IT security principles and tools.
Strong troubleshooting and communication abilities.
Proficiency in VMware and Hyper-V.
Must pass a criminal background check, E-Verify citizenship verification, and motor vehicle report (MVR) review.