Case Processing Aide

Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview:

The Case Processing Aide provides operational and logistical support to Case Processing Specialists and facility staff within an ICE processing environment. This role assists with coordinating detainee movement, facilitating communication between operational teams, and supporting administrative workflows that enable efficient case processing operations.

Case Processing Aides ensure the smooth functioning of processing activities by assisting with document routing, coordinating with facility personnel, and supporting daily operational needs of the processing team.

Essential Functions:

Operational Support to Case Processing Teams

Provide direct support to Case Processing Specialists during daily processing operationsAssist with organizing case files and preparing documentation packets for processing staffDeliver and retrieve documents between processing teams, supervisors, and designated government personnelMaintain organized document staging areas and ensure files are routed correctly

Coordination with Facility Departments

Coordinate with facility security staff to facilitate movement of individuals required for case processing activitiesCommunicate with medical personnel when individuals require medical clearance or attention during processing operationsCoordinate with facility operations staff to support orderly workflow within processing areasAssist supervisors in locating individuals needed for interviews, processing activities, or administrative actions

Detainee Movement & Operational Support

Escort individuals, with Corrections support, between designated processing locations when authorized by facility proceduresAssist in coordinating the flow of individuals during intake, interviews, and processing activitiesEnsure individuals are directed to the correct processing locations according to operational instructions

Communication & Workflow Support

Relay operational messages between processing teams, supervisors, and facility staffAssist supervisors with coordinating daily processing activitiesSupport processing teams by ensuring required personnel or individuals are present for scheduled activitiesMaintain clear communication with team members to ensure efficient processing operations

Compliance & Operational Support

Follow all facility security procedures and operational protocolsMaintain professionalism and situational awareness within the processing environmentImmediately report operational issues, safety concerns, or workflow disruptions to supervisorsAssist with maintaining an organized and secure processing workspace

Knowledge and Skills

Strong organizational and time-management abilitiesAbility to work independently and as part of a coordinated processing teamProfessional communication skills in fast-paced operational environmentsCultural competency and sensitivity to diverse backgrounds and experiencesProficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) toolsAbility to maintain confidentiality when handling sensitive informationStrong observational skills and ability to identify safety concernsCrisis intervention and de-escalation skillsStrong interpersonal and communication skills with ability to interact respectfully with diverse populations

Education and Experience

High school diploma or equivalent requiredTwo (2) or more years of administrative, clerical, or records management experience preferredExperience supporting government operations, legal administration, or immigration processing environments preferredBilingual English/Spanish strongly preferredMust be a U.S. citizen to comply with federal contract requirements

Requirements of Employment

Employment is contingent upon successful completion of the following screening:Federal background investigation (up to and including a Tier 4 DHS clearance)Criminal history checkVerification of employment and education historyCompliance with all government credentialing requirementsDrug screeningEmployees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment

Fully onsite position within an ICE processing facility in MarylandWork schedules include 24/7 coverage, and may include shifts on overnights, evenings, weekends and holidays.Standard administrative office and processing facility environmentMay involve extended periods of computer work and documentation processingFast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:

Ability to sit at a computer workstation for extended periodsAbility to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)Ability to lift, carry, and move supplies and equipment up to 50 poundsAbility to bend, stoop, reach, and perform repetitive motionsCapability to work in varied environmental conditions (indoor/outdoor, temperature variations)Ability to respond quickly to emergency situations throughout the facilityVisual acuity for detailed computer work and document reviewAuditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Position Type: Hourly Full-TimeTravel Requirements: NoneLocation: On-Site

About Anovaeon Staffing, LLC: https://www.anovaeon.com

Anovaeon Staffing, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon Staffing, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at HR@anovaeon.com

The pay range for this role is:22 - 22 USD per hour(Hagerstown Processing)