About this position
Job Description
Enterprise Support Services Coordinator
Department
Effective Date
02/19/2026
Submitted By
Current Version
1.0
Approved By
Approved Version
Job Title
Enterprise Support Services Coordinator
Classification
Non-Exempt
Location
Oldsmar, FL
Compensation Range
Hourly
Entry Level:
Mid-Level:
Senior Level:
Summary Objective: The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption.
The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs.
Essential Functions and Responsibilities:
- Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems
- Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues
- Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations
- Monitor and respond to support-related emails in a timely and professional manner
- Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources
- Assist with system education and workflow guidance for staff as needed
- Complete special projects and initiatives as assigned by management
- Serve as a dedicated on-site support resource for newly onboarded physicians
- Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers
- Provide real-time support during provider onboarding to ensure readiness and confidence at go-live
- Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations.
Supervisory Responsibility:
- Director of Enterprise Operations & Support Services
Working Conditions and Environmental/Physical Demands:
- Sedentary work that primarily involves sitting/standing.
- Moving about to accomplish tasks or moving from one worksite to another.
- Light work that includes moving objects up to 20 pounds.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- No adverse environmental conditions expected.
Position/Type/ Expected Hours of Work:
• This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.
• Potential for evening and weekend hours as required.
• Remote position with required travel to support providers when necessary.
Travel:
Travel to clinical locations may be required to support provider onboarding and operational needs.
Qualifications:
- Associate degree preferred (not required)
- Experience in a ticket-based support or help desk environment
- Strong technical aptitude and system troubleshooting experience
- Ability to work independently while managing multiple priorities
- Ability to support multiple systems simultaneously in a fast-paced environment
- Strong communication, documentation, and collaboration skills
- Ability to work independently and collaboratively
Skills and Abilities:
- Problem-solving and critical thinking
- Attention to detail and process adherence
- Customer-service mindset with a focus on provider and staff support
- Ability to translate technical concepts into clear, user-friendly guidance
- Strong organizational and time-management skills
- Professional, proactive, and solutions-oriented approach