Account Director

Job Description: Client Services Account Director

Location: Omaha, Nebraska

Department: Client Services

Reports to: VP, Client Services

Who We Are:

At OBI, we are modern marketers. Our passion for using customer insights to drive innovation and deliver on dreams is at the heart of everything we do. We believe our work goes beyond marketing because our employees and our clients deserve it. When we do what we do, dreams are realized. If you're ready to bring your talents into an environment where Curiosity, Collaboration, Tenacity, Responsibility, and Innovation define the culture, then this role is for you! 

The Opportunity:

As the Client Services Account Director, you’ll lead the charge in managing high-level client relationships, developing strategic plans, and ensuring that client projects deliver world-class results. You’ll act as a trusted advisor to key clients while overseeing internal teams to deliver on expectations. Your role is essential to maintaining and growing strong client partnerships, while driving forward our mission of delivering dreams through innovation and insights.

What You’ll Do:

• Client Leadership: Serve as the senior point of contact for key accounts, nurturing relationships, understanding client goals, and ensuring those goals align with our solutions. You’ll lead with responsibility and a client-first mindset.
• Strategic Account Development: Develop long-term strategies that not only meet but exceed client objectives. Your curiosity will guide you in identifying new opportunities for growth and innovation within existing accounts.
• High-Level Project Oversight: Lead major client projects from conception to execution, ensuring timelines, budgets, and deliverables are met while driving the highest standards of quality. Your tenacity will ensure every project succeeds.
• Cross-Department Leadership: Collaborate with creative, marketing, and operational teams to ensure that client visions are executed flawlessly. You’ll foster collaboration across teams and departments to bring integrated solutions to life.
• Client Insights & Innovation: Use data and insights to guide decisions, providing clients with forward-thinking solutions. You’ll be at the forefront of innovation, ensuring OBI stays ahead of the curve and continues delivering dreams.
• Risk Management & Problem Solving: Address any challenges or risks proactively, guiding clients and internal teams to solutions that ensure smooth delivery and exceptional results. You’ll demonstrate responsibility by leading with clarity and confidence

What We’re Looking For:

• Senior-level Client Leadership: You excel at leading high-level relationships, acting as a trusted advisor to senior clients, and driving long-term business partnerships.
• Strategic Thinker: You have a knack for developing big-picture strategies that align with both client goals and business objectives.
• Project Leadership: You’re able to oversee large, complex projects from start to finish, ensuring timelines, budgets, and quality expectations are met.
• Collaborative Leadership: You thrive in environments where teamwork and cross-departmental collaboration are key to success.
• Problem-Solving Expertise: You’re quick to navigate challenges, offering innovative solutions that keep projects on track and clients satisfied.
• Data-Driven Decision Making: You’re comfortable using insights and analytics to guide client strategies and drive continuous improvement.

About You:

• You have a curious and strategic mindset, always looking for ways to create value and uncover new opportunities for clients.
• You’re a collaborative leader who excels in bringing cross-functional teams together to deliver exceptional client outcomes.
• You embody tenacity, ensuring that every project, no matter how complex, is delivered on time, on budget, and beyond expectations.
• You take responsibility for the success of your clients, continuously working to meet and exceed their goals.
• You embrace innovation, always searching for new and better ways to solve problems, deliver value, and stay ahead in the market.

What We Offer:

• A vibrant and inclusive workplace where your contributions are valued.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Fun team-building activities and a supportive work culture.
• Flexibility and work-life balance.

Why Join Us?

• Be part of a company that uses insights and innovation to inspire work that delivers dreams.
• Work in a culture that values curiosity, collaboration, and responsibility.
• Help us create remarkable client experiences that go beyond expectations and deliver dreams.

At OBI Creative, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life.