About this position

We are seeking a Leasing Advisor to work in our headquarters office (Stamford, CT) and join our team that oversees residential leasing activity and lease administration across our portfolio. This role sits at the intersection of sales execution, operational discipline, and cross-team coordination, ensuring leads are converted efficiently and leases are processed accurately and consistently.

This individual will own the end-to-end apartment leasing lifecycle. From lead intake and tour scheduling through follow-up processes and application approval, lease execution, and coordinating move-in readiness. You will partner closely with sales, marketing, on-site teams, and property management.

Key ResponsibilitiesLeasing & Sales Processes

Own the customer experience from first inquiry through lease execution

Drive conversion from lead-to-lease by maintaining responsiveness, and ensuring every prospect is actively guided through the leasing process

Oversee daily leasing activity across assigned properties or portfolio

Monitor a pipeline of lead flow, response times, tour conversion, and leasing pace

Ensure consistent use of CRM and adherence to leasing standards and workflows

Support leasing teams with process clarity, prioritization, and issue resolution

Identify friction points in the funnel and recommend process improvements to increase conversion

Lease Administration & Compliance

Manage lease preparation, execution, unpaid balance follow-up and renewals

Ensure accuracy and completeness of new tenant verification and supporting documentation

Oversee application approvals, deposits, and concessions

Maintain consistency with Fair Housing, internal policies, and regulatory requirements

Act as escalation point for lease-related issues and exceptions

Process, Reporting & Systems

Own lease administration processes from intake through move-in

Ensure accurate process mapping and execution of:

Leads entered being responded to

Appointments scheduled and coordinated with on-site teams

Applications received and processed

Leases executed

Communicate with on-site teams to coordinate hand-offs and transition from a prospect to a new resident

Identify opportunities to streamline workflows and reduce manual or redundant steps

Qualifications

2–5 years of experience in a customer-facing sales role. Preferably but not limited to - residential leasing, sales operations, or property management

Comfortable balancing sales urgency with administrative accuracy

Understanding of lease administration and leasing compliance

Experience working within a CRM and property management system (Yardi preferred)

Proven ability to manage multiple prospects with varying priorities across properties and teams

Highly organized, detail-oriented, and process-driven