Inside Sales Representative

The Inside Sales Representative provides support for fluid power and/or automation, and/or motion control products. This position will be hybrid telecommuting with 2 days in the office located in Bristol, PA. The employee reports to the Inside Sales Manager.  

Responsibilities:

• Respond to customer inquiries pertaining to products, services, prices, availability, and/or order status via email, phone, and website
• Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
• Engage vendors to procure materials and expedite shipments
• Prepare quotations, process orders, and manage existing orders on the online platform first and foremost, and internal business systems only when necessary
• Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
• Support, interact, and work in tandem with members of the outside sales team to build and retain customer relations
• Make pricing decisions on demand when communicating with customers; responsible for communicating with  pricing teams to maintain accurate information within each customer account in the business system
• Perform other related duties and assignments as directed by management and as listed in SOP 

Requirements:

• 4-year degree or equivalent work experience preferred
• Previous experience in fluid power, industrial, or electrical distribution preferred
• Knowledge of fluid power and/or automation, and/or motion control products is strongly preferred  
• Demonstrated ability to understand technical concepts 
• Previous success in inside sales and/or experience in a technical support role is preferred
• Experience in purchasing manufacturing or technical products is a plus
• Excellent telephone personality with proven ability to maintain customer relationships 
• ERP, Epicor P21 and B2B experience is preferred  
• Highly proficient level of computer skills, including MS Word, Excel, and Outlook
• Excellent communication, organizational, and interpersonal skills
• Capable of handling multiple high-pressure tasks 
• Ability to work in a fast-paced and self-directed environment
• Some occasional travel may be required for customer visits and training purposes

Benefits:

• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• Referral bonuses
• 100% employee-owned plus 401k with company match