Vice President, Operations – Dogtopia

About the Role

We’re seeking a dynamic and strategic Vice President of Operations to lead the performance, growth, and culture of our company-owned Dogtopia locations. This leader will play a critical role in scaling operations, mentoring General Managers, and ensuring each location meets and exceeds its operational, financial, and customer experience goals. The VP will serve as a key member of our leadership team and a direct driver of business results.

Key Responsibilities

• Operational Excellence:
  Drive consistent execution across all 12 locations, ensuring high standards in safety, service, cleanliness, staffing, and overall customer experience.
   
• Leadership Development:
  Lead, coach, and develop a team of General Managers to become best-in-class operators. Champion a leadership pipeline that promotes from within and supports high-performing team cultures.
   
• Financial Management:
  Own the P&L for all company-owned locations. Create, manage, and execute against annual budgets, revenue targets, and cost control initiatives to optimize profitability.
   
• Strategic Growth:
  Identify opportunities to enhance operational efficiency, guest satisfaction, and team engagement. Partner with cross-functional teams to develop long-term growth strategies for the company-owned network.
   
• Performance Culture:
  Establish a performance-driven culture with clear KPIs, scorecards, and accountability frameworks. Lead monthly and quarterly business reviews with site leaders.
   
• Brand Representation:
  Ensure that all locations consistently uphold Dogtopia brand standards, values, and operating procedures. Be a culture carrier.
   
• Collaboration:
  Partner closely with HR, Marketing, Finance, and other teams to implement programs that strengthen recruitment, retention, customer loyalty, and operational systems.

•  8–10+ years of senior leadership experience in multi-unit retail, pet care, wellness, hospitality, or franchise environments
   
• Strong P&L ownership experience with a proven track record of driving unit-level profitability
   
• Demonstrated ability to lead and scale field teams in fast-paced, growth-oriented businesses
   
• A people-first leader who inspires, develops, and holds teams accountable
   
• Excellent communication, organizational, and problem-solving skills
   
• Deep appreciation for customer service, team culture, and operational excellence
   
• Passion for pets and alignment with Dogtopia’s mission and values
   
• Willingness to travel up to 50% to visit sites and lead field-based initiatives