Customer Service Representative

Job Summary

Invest in your future with one of Kentucky’s top plumbing, heating and air conditioning companies. Join HVAC and Plumbing business who is looking for a reliable individual with a sense of integrity to join our team in our professional call center. Experience with Service Titan program preferred.

Overview

The CSR position is a full-time position that will help support the day to day operations of the company working closely with management and call center. Must be available to work Monday-Friday 8:30-5:00

Responsibilities and Duties

• These tasks include but are not limited to the following:
• Administer incoming calls in a professional and courteous manner.
• Daily scheduling our HVAC and Plumbing technicians.
• Follow-up with Service Technician or Installer to ensure all administrative documents are submitted and finalized in Service Titan.
• Follow-up with clients and staff to ensure services are completed and issues resolved.
• Perform a variety of office/clerical duties as necessary
• Schedule and coordinate multiple activities.
• Accurately enter information into multiple computer systems.
• Other duties as assigned

Qualifications and Skills

• Reliability
• Multi-tasking Skills
• Written and Verbal Skills
• Computer Skills
• Logistics
• Data entry
• Problem solving