About this position

Job Description:
We are seeking a Remote Technical Support Specialist to assist customers with product-related technical issues. This role is ideal for someone with strong troubleshooting skills and a passion for customer service.

Responsibilities:

Provide remote IT/technical support via chat, email, and phone.
Diagnose and resolve technical issues related to software, hardware, or digital services.
Guide users through troubleshooting steps and product usage.
Document common issues and recommend improvements to the tech team.
Stay up-to-date with company products and industry trends.

Requirements:

1+ years of experience in technical support or IT helpdesk roles.
Strong understanding of operating systems, networking, and software troubleshooting.
Excellent problem-solving and customer service skills.
Ability to communicate technical solutions to non-technical users.
Familiarity with helpdesk tools (Zendesk, Freshdesk, etc.) is a plus.