Behavioral Health Technician

Classification: Non-exempt This position will be paid on an hourly basis, bi-weekly, for all hours worked and is considered non-exempt from overtime. Overtime premium pay is paid to non-exempt employees.

Position Summary: Responsible   for direct client care, reporting to the Operations Manager /   Shift Supervisor.

Tasks / Responsibilities   (To include, but not limited to)

 · Follow   Windward Way Recovery’s policies, procedures, and protocols 

· Transports clients safely to various doctor appointments and off-site meetings. 

· Types and performs data entry as needed for communication purposes.

· Organizes and uploads documents to client files. (if applicable)

· Conforms to all necessary quality assurance standards as well as all infection control   protocols.

· Drug tests clients according to Windward Way’s Waived Testing procedures and   timeline.

· Greets scheduled visitors and coordinates to appropriate area or person.

· Follows up with chore checks, helps clients comply with contracts, communicates to   clinical any issues.

· Organizes Windward Way’s cleaning supplies and materials.

· Makes copies of printed materials as needed.

· Follows Windward Way’s Medication Observation policy. 

· Performs all necessary documentation regarding clients (i.e.: 30 minute/1-hour rounds,  vitals or COWS/CIWA, group sessions) 

· Inspects Windward Way vehicles upon shift change with previous Treatment Tech members.

· Must complete new admit intakes and gather any information needed

· Competent in auditing face-to-face rounds if applicable

· Dependability - completes assigned tasks in a timely manner with minimal supervision. 

· Attendance and Punctuality – promptly on time for work, assignments and meetings. Notifies   supervisor prior to lateness or absence, understands excess absences pose a   hardship for other employees. 

· Job Skills and Knowledge - completes all chart related documents and correspondence for   assigned clients in a timely manner. 

· Quantity and Quality – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job   tasks while using time productively and efficiently. 

· Attitude – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow   employees, clients and visitors. Maintains a positive attitude in carrying out assignments and is   helpful and courteous to others. 

· Confidentiality – comprehends   and follows confidentiality requirements and law including HIPAA regulations and   procedures. 

· Communication Skills - Is effective in written and oral expression. Demonstrates proper telephone etiquette and   able to communicate easily with clients, referral sources, and visitors in an   appropriate manner. Relates to clients   and co-workers in a respectful and professional manner.

· Conduct – Conducts oneself in a manner consistent with the agency’s code of ethics and code of   conduct. Always displays   professionalism in the office and in all client   facing settings. 

· Flexibility / Handing   Responsibility – Responds well to changing situations or routines. Handles crisis situation calmly and   professionally with the ability to de-escalate   challenging scenarios.

 Skills, Knowledge, and Abilities

 · Client   Engagement and Support

· Administrative   and Clerical Tasks

· Program Support and Coordination

· Knowledge of Rehabilitation Principles

· Problem-Solving   and Crisis Management

· Monitoring and Observation

· Vital assessments

· Maintaining professionalism and appropriate boundaries

· Understanding and abiding by all Health and Safety Requirements 

· Medication Observation- Individual has a full understanding of the Medication   Observation procedures and demonstrates ability to carry out duties as assigned.

· Quality management - the individual looks for ways to improve and promote quality and   demonstrates accuracy and thoroughness in regard to EMR Documentation, Infection Control, and Waived Testing.

· Documentation- the individual is able to navigate the EMR with ease. They have a core   understanding of how the program runs, what’s important and what needs to be documented at what intervals.

· Time Management - the individual prioritizes and plans efficiently, developing a realistic action plan in regard to their duties.

· Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.

· Transportation- Individual displays the ability to safely transport clients to appointments as needed.

 Preferred Experience/   Minimum Qualifications 

•  High school diploma or GED
• Must pass mandatory health, drug screen, and background check.
• Has had a tuberculosis (TB) test 60 days prior to hire or at minimum 7 days after employment.
• Has CPR / First Aid certifications
• Must maintain timely renewal for all required certification: Bi-Annual CPR, annual TB testing 
• Must provide driving record report if assigned driving responsibilities