Program Manager

Residential Program Manager (RPM)­­­­­­

Department: Group Living

Job Status: Full-time

Reports to: Director of Residential Services

FLSA Status: Exempt

Positions Supervised: Direct Care Staff 

Amount of Travel: 25%

Work Schedule: Weekdays regular business hours with possible on call availability,,and rotating weekends 

 
The Residential Program Manager has the responsibilities of a case management and group home management functions. The case management function will support no more than 20 clients.  This position  assists in the supervision of staff and clients ensuring a safe, trauma-informed environment.  At Brighter Heights Arizona (BHAZ), we have established a trauma-informed and trauma-responsive culture. As a member of our team, we encourage you to embrace our organization's commitment to creating a safe environment for both clients and staff.   

ESSENTIAL FUNCTIONS: 

• Develops, maintains, supervises, and evaluates a normative program that is safe and secure in which clients can learn cognitively, behaviorally, and emotionally.
• Through interaction and observation of staff and clients, provides supervisions, role modeling, teaching, instruction, and support working directly with staff and clients.
• Recommends and supports staff with creative, helpful tools for client’s management and program improvements.
• Assures that schedules are followed and activities are conducted consistently.
• Directs procedures to staff in times of crisis.
• Responsible in assisting the hiring process with Human Resources (HR) for facility staff.
• Ensures staff are current with all training and certifications needed for their position.
• Documents general and specific performance of all Group Living Staff pertaining to the group home.
• Provides additional review of paperwork that is generated to ensure documentation is complete, accurate, timely, and communicated to all vital departments.
• Reviews and handles all clients’ grievances pertaining to their assigned facility.
• Ensures that the monthly recreation calendar for clients is posted in a conspicuous area for all to see.
• Responsible for communication with client’s teams to ensure timely updates are conducted regarding the client’s progress or regress.
• Generates purchase orders for facility and facility supply needs.

Case Management Functions: 

• Coordinate client admit/intake with admissions. 
• Notify internal and external teams of client intake within 24 hours. 
• Update client demographics page in the EMR system 
• Document all collateral contacts in client chart. 
• Schedule client appointments as needed; request follow up documentation; Psych notes, Dr. summaries, etc. 
• Arrange and/or provide transportation for client appointments, preferably with client. 
• Schedule, coordinate, and facilitate ART meetings and professional staffing as requested
• Maintain an updated list of client discharge plans.
• Maintain an updated list of client ART meetings; share with Utilization Review Staff and BHAZ teams.
• Check voicemail and emails daily and follow up within one business day.
• Notify external teams of client discharge. (Internal notified by Admissions Department)
• Participate in team meetings weekly.
• Complete all assigned trainings: in person and online training platforms
• Ensures all client authorizations are completed and uploaded into the EMR system by staff at intake and are updated annually.
• Demonstrate effective and respectful communications with clients, staff and stakeholders. 
• Adhere to Brighter Heights Arizona policy and practice concerning creation, editing, transmission, storage, and disposition of all Protected Health Information in compliance with HIPAA.
• Uphold the philosophy of the Sanctuary Model by embodying the seven commitments and fostering a safe, supportive, trauma responsive environment. 
• Adhere to all written policies and procedures of Brighter Heights Arizona (BHAZ)
• · Other duties as assigned by supervisor.

** Any duty that can be seen as skills development should include client participation when possible. (Health-care appointment scheduling, etc.)

 SOME OF THE BENEFITS WE OFFER:

• Paid holiday throughout the year
• Birthday day off
• PTO (Personal Time Off)   
• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
   

• Possess a Master’s Degree or Bachelor’s Degree in a related field in behavioral health with at least one year of full-time case management work experience, and at least two (2) years of supervisory work experience; or
• Possess a Master’s or Bachelor Degree in an unrelated field and at least one year of full-time case management work experience in behavioral healthcare, and at least two (2) years of supervisory work experience; or
• Possess a High School Diploma or High School Equivalency Diploma and four years of full-time case management work experience in behavioral healthcare, and at least two (2) years of supervisory work experience
• Must be at least 21 years of age
• Valid Arizona Driver’s License
• Ability to obtain the Arizona Level One Fingerprint Clearance Card
• Must pass a TB test
• Individual judgment, discretion, and decision-making skills
• Confidentiality and professionalism are essential