Front Office Manager – Strategic Operations & Leadership

Join a growing healthcare organization where operational excellence, accountability, and teamwork drive patient access and experience.

About Us

Spine Solutions and Worksite Strategies is a growing outpatient orthopedic organization focused on delivering high-quality patient care through disciplined operations, strong clinical support, and accountable leadership.

We operate in a fast-paced, multi-site environment where patient access, experience, and operational execution directly impact clinical outcomes and organizational performance. Our leadership team values clarity, ownership, and continuous improvement—and we are intentional about building systems that scale as we grow.

Why You’ll Love Working Here

This role is strategic by design. The Front Office Manager is accountable for systems, standards, performance outcomes, and forward-looking improvements across the front office function. While the Front Office Supervisor leads day-to-day execution, this role is designed for a leader who wants influence, ownership, and the opportunity to shape how front-end operations function at scale.

You’ll be trusted to spearhead performance analysis, risk identification, and lead meaningful operational improvements that support both patient experience and financial outcomes. Your primary focus is strategic in nature and not to manage day-to-day operational issues.

We invest in leadership development, value thoughtful decision-making, and expect our managers to operate with initiative, accountability, and professional judgment.

Role Summary

The Front Office Manager is accountable for the overall performance, optimization, and effectiveness of front office operations across Spine Solutions' multiple clinics. This position provides strategic leadership, auditing, and course correction to ensure front office systems align with organizational goals, patient experience standards, and revenue cycle requirements. This role directly manages the Front Office Supervisor. Under a dyad model, the Front Office Manager partners with the Revenue Cycle Administrator to promote alignment with revenue cycle standards, accuracy, and operational efficiency.

Role Clarity Statement

The Front Office Manager has direct managerial authority over the Front Office Supervisor.

All day-to-day supervision, scheduling, staffing, coaching, and performance management of Rehabilitation Service Representatives is the responsibility of the Front Office Supervisor.

The Front Office Manager provides strategic oversight, performance auditing, workflow optimization, and course correction, exercising indirect authority through established standards, systems, and supervisory leadership.

Job Duties

Strategic Front Office Leadership

• Owns front office performance outcomes, standards, and operational effectiveness.
• Designs, implements, and evolves front office workflows, policies, and procedures.
• Ensures front office operations support access to care, patient experience, and financial performance.
• Identifies risks, inefficiencies, and improvement opportunities before they impact operations.

Performance Oversight & Optimization

• Develops, monitors, and analyzes front office KPIs, including access metrics, scheduling effectiveness, patient experience indicators, and workflow compliance.
• Conducts regular audits of front office processes, documentation, scheduling practices, and adherence to standards.
• Leads corrective action planning and continuous improvement initiatives in partnership with the Front Office Supervisor.
• Uses data and trend analysis to drive proactive improvements rather than reactive fixes.

Leadership & Management

• Directly manages and coaches the Front Office Supervisor.
• Provides final approval for front office time-off requests and staffing coverage decisions, with day-to-day coordination supported by the Front Office Supervisor as needed.
• Ensure training standards, materials, and onboarding processes are established and effective; execution is led by the Front Office Supervisor.
• Ensures clear expectations, accountability, and alignment between strategy and execution.
• Provides guidance, feedback, and development support to strengthen supervisory leadership effectiveness. Maintains appropriate indirect authority over front office staff through systems, standards, and the Supervisor.
• Maintains training documentation and standards related to front office operations.

Cross-Functional Partnership

• Partners closely through a dyad model with the Revenue Cycle Administrator to ensure front-end processes support billing accuracy, authorization requirements, and revenue cycle performance.
• Collaborates with clinical leadership to support patient flow, access, and service standards.
• Serves as a key stakeholder in system implementations, process changes, and organizational initiatives impacting front office operations.

What You Bring to the Table

• Bachelor’s Degree or 5+ years of progressive experience in healthcare front office, operations, or patient access leadership
• Demonstrated experience leading other leaders or supervisors
• Proven ability to operate independently, identify issues without prompting, and drive corrective action
• Strong understanding of front-end healthcare workflows, including scheduling, referrals, authorizations, and access management
• Experience partnering cross-functionally with billing or revenue cycle teams
• Ability to analyze data, identify trends, and translate insight into operational improvement
• Professional communication skills and sound judgment in complex or ambiguous situations
• Comfort leading change, setting expectations, and holding others accountable
• Spanish/English bilingual skills strongly preferred

Schedule & Location

• Full-time, 40 hours/week (Monday–Friday – no nights, no weekends!)
• Home base: Albuquerque, NM
• Weekly travel to Santa Fe required