About this position
Description:
Position Title:
Collection Officer
Reports To:
Collections Department Manager
Basic Function:
Contacts and collects delinquent loans that are past due. Works collection accounts as they become 31 days delinquent.
Responsibilities:
- Begins collection process on all accounts listed on 31-60-day delinquent loan print-out, updates all information on computer pertaining to member and/or co-makers; works with member to resolve delinquent status either in person or by telephone; works delinquent student loans following guidelines set by Texas Guaranteed Student Loan Corp., up to and including filing claims.
- Continue working delinquent loans 61 days or more delinquent.
- Contacts members and/or insurance company regarding insurance problems, sends notice of default and intent to accelerate loan when problem is not resolved.
- Prepares loans for repossession when necessary.
- Files disability insurance or credit life for member. Assists with questions regarding MasterCard delinquencies, forgeries, application, and payments. Assists members with a charged off loan or delinquent account which is not 30 days past due.
- Answers all calls for skip tracing.
- Adheres to all Red River Employees Federal Credit Union policies and procedures.
- Performs other related duties as assigned.
Qualifications:
- One to two years in collection of delinquent accounts preferred.
- High school diploma or equivalent.
- Proficiently operate RRCU personal computer and standard office equipment.
- Patient and firm individual.
- Ability to meet, speak, and deal effectively with people, being professional always.
- Must maintain a neat and professional appearance.
- While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some lifting, not to exceed 25 pounds.
- Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.