Customer & Supplier Quality Engineer (CSQE)

SUMMARY

The Customer & Supplier Quality Engineer (CSQE) is responsible for ensuring product and process quality across both customer-facing quality activities and supplier quality management. This role serves as a key interface between customers, suppliers, manufacturing, engineering, and operations to prevent defects, drive corrective actions, and support continuous improvement across the supply chain.

The CSQE leads root cause analysis, corrective and preventive actions (CAPA), supplier development initiatives, and customer quality issue resolution to ensure compliance with quality standards, customer requirements, and regulatory expectations.

ESSENTIAL JOB FUNCTIONS/DUTIES

Customer Quality Responsibilities

• Lead investigation and resolution of customer complaints, nonconformances, and returns (RMA)
• Perform and document root cause analysis using tools such as 5 Whys, Fishbone, and Fault Tree Analysis
• Develop, implement, and verify Corrective and Preventive Actions (CAPA)
• Prepare and present 8D reports, customer responses, and corrective action updates
• Support customer audits, quality reviews, and continuous improvement initiatives
• Monitor customer quality metrics (PPM, escapes, complaints, trend analyses)
• Ensure compliance with customer-specific requirements and quality agreements
• Mange customer qualifications and change management activities.

Supplier Quality Responsibilities

• Qualify, evaluate, and monitor suppliers through quality systems and process audits, scorecards, and performance metrics with Purchasing Department
• Lead supplier corrective action requests (SCARs) and verify effectiveness
• Conduct supplier process and quality system audits (on-site or remote)
• Collaborate with suppliers to improve process capability, yield, and defect prevention through data driven approaches (e.g. SPC, MSA, Six Sigma, Lean)
• Review and approve supplier quality documentation (control plans, inspection plans, certificates of conformance)
• Support risk assessments and supplier development programs including assessment of Business Continuity Plans
• Mange supplier qualifications and change management activities

QUALIFICATIONS

Required Qualifications:

• Bachelor’s degree in quality management, Supply Chain/Operations Management, Engineering, Business Administration or a related scientific field or equivalent relevant experience
• Minimum of 5-8 years of experience in customer/supplier management role, including performing audits
• Strong understanding of quality management systems and methodologies, including ISO 9001
• Proven experience leading root cause and corrective action activities
• Excellent analytical, problem-solving, and decision-making skills
• Proficient in quality tools and techniques such as 8D methodology, Six Sigma, FMEA, and SPC
• Effective communication and interpersonal skills with customers, suppliers, and team members
• Ability to work cross-functionally and manage multiple priorities.
• Self-motivated, detail-oriented, and results-driven

Preferred Qualifications:

• ISO 9001 / IATF 16949 / AS9100 Internal Auditor certification
• Certified Supplier Quality Professional (CSQP) 
• Certified Quality Engineer (CQE) 
• Project Management experience, PMI certification preferred 
• Six Sigma Green Belt minimum
• Lean Manufacturing Certification
• Software: MS office, statistical analysis, ERP systems

AGC Electronics America is a proud Equal Opportunity Employer that welcomes people of all backgrounds