About this position
Description:
Position: Regional Director of Operations
Department: Clinical
FLSA Status: Exempt
Reports To: Senior Director Clinic Operations
JOB DESCRIPTION
JOB SUMMARY:
The Regional Director of Clinic Operations is responsible for all aspects of the practice operations, to include direction of daily activities through the management team, strategic planning, budgeting financial management, marketing, business development, quality improvement and utilization review, physician recruitment, information systems management, managed care contracting and liaison with the community. The Director serves as liaison between the Physicians and the Vice President and coordinates major issues on a daily basis. The Director serves as the practice’s representative to the administrative team of CHI St. Vincent Health Systems.
Supervisory Responsibilities:
- Supervise Clinic Managers
Safety Sensitive Role:
- Yes
Duties/Responsibilities:
- Monitors patient satisfaction, productivity, financial, and utilization information for the Physician Enterprise.
- Provides for thorough and complete dissemination, interpretation, and administration of St. Vincent’s policies in order to establish an environment within which leadership can lead effectively.
- Develops, recommends, and supervises the implementation of human resources policies, assuring the selection and employment (and discharge when necessary) of personnel according to the approved standard of qualifications.
- Provides for the proper delegation of authority and responsibility throughout the enterprise.
- Recommends changes in the organizational arrangements which better facilitate the achievement of physician practice organizational objectives.
- Directs. Counsels, and advises leaders in day-to-day operational management, and assures any differences that may arise are resolved.
- Ensures that an adequate organizational structure is in place to accommodate effective operations.
- Ensures the recruitment and retention of competent, appropriate staff at adequate staffing levels.
- Maintains a system to evaluate the performance of the clinics on a periodic and systematic basis.
- Physician Contracting and practice analytics.
Communication:
- Serves as liaison between the CHI St. Vincent Health System, President and VP of CHI SVMG and the physician practices, both providers and staff. Informs leadership of issues involving physician/patient satisfaction, compliance, strategic and finance improvement opportunities etc.
- Must “cascade” messages to physicians, staff, and patients in an effective manner, while managing up CHI SVMG and Hospital leadership.
- Coordinates the practice’s marketing effort with Corporate and local Marketing and Development Departments. Effectively communicates the mission, vision, and values of the organization to key stakeholders.
- Represents the practice’s interest in the system’s marketing process.
Problem Resolution:
- Regularly reviews the customer service activities of the Quality Management Coordinator.
- Personally responds to customer service issues as needed.
- Must work independently to solve day-to-day issues that arise with providers and staff in the ambulatory setting. Must have an understanding of a provider’s work in all settings (inpatient and outpatient).
Planning/Coordination:
- Directs daily operations of the practice through the management team.
- Coordinates the annual budget creation process.
- Continually reviews the financial performance of the practices and budget performance. Takes initiative to implement processes that will improve performance of the practices.
- Directs the practice’s strategic planning process.
- Provides directions and support for the activities of the Quality Management Department.
- Participates in all system business development efforts which affect the clinic.
- Directs the practice’s physician recruitment process.
- Coordinates the practice’s effort to ensure compliance with accrediting and governmental regulatory bodies.
Leadership:
- Pursues a continuing program of personal development.
- Fosters an environment which respects human dignity, protects human rights, and promotes human development to actualize the values and philosophy of CHI.
- Assures all activities are directed toward the achievement of the mission and values of the organization.
- Performs any other duty necessary in the best interest of the organization to provide for quality in patient care and exercises such other powers as determined by the Board of Directors or the President of the CHI Southeastern region.
Education and Experience:
- Master’s degree in healthcare administration or related field.
- 5 years of experience as an operations director; or bachelor’s degree in healthcare or related field with 15 or more years of experience as an operations director in a large clinic.
- Supervision/Oversight of a large physician group highly desired.
- Strategist and visionary skills; strong marketing and management skills; strong managed care skills; strong negotiating skills; entrepreneurial and innovative; respected by physicians; able to understand and relate to the theories behind several related concepts, remember multiple tasks/assignments given to self and others over a period of time, communicate verbally and in written form using advanced level vocabulary and skills, computer skills including word and processing and E-mail.
- Incumbents have access to restricted or confidential patient or other highly sensitive business information and must comply with the Terms of SVHS/CHI Policies as they apply to their job role.
Physical Requirements:?
- Prolonged periods of sitting at a desk and working on a computer.
- May require prolonged periods of standing, moving, and bending.
- Must be able to lift up to 50 pounds at times.
Disclaimers
- This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
- Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.