Plumbing Service Manager

Service Manager / Leader - PLUMBING Division – Len the Plumber Heating & Air

JOIN OUR PLUMBING TEAM In BOOTHWYN, PA  - If you are experienced in Residential Service and have a positive and enthusiastic approach to customer service, we would like to talk to you. Established team in a growing branch! Competitive Salary & Bonus Program! Please apply today if you know how to drive KPI's and Performance!

 Why Join LEN THE PLUMBER HEATING & AIR?

• Competitive Compensation: Above market compensation + lucrative bonus opportunity
• Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the HVAC industry.
• Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more

What You’ll Do:

As the Plumbing Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency. The Plumbing Service Manager manages a team of Plumbing Service Technicians in performing residential heating, cooling, and ventilation duties while delivering outstanding quality of work, great customer service experience, and expected company productivity and performance results The Service Manager will coach service technicians and drive the team to meet departmental budgets.

Key Responsibilities:

• Leadership & Coaching: Provide ongoing training, mentorship, and development to Service Technicians, tailoring support to individual needs.
• Performance Management: Monitor daily metrics and hold your team accountable for achieving revenue, customer satisfaction, and productivity goals.
• Operational Oversight: Collaborate with dispatch to align service calls with technician expertise, manage team schedules, and ensure optimal field coverage.
• Team Building: Recruit, train, and retain top talent, fostering a culture of collaboration, trust, and excellence.
• Customer Engagement: Resolve customer issues promptly, ensuring a seamless service experience.
• Field Support: Position requires the Service Manger to be in the field daily to support the training and quality of the workmanship of the technicians.
• Strategic Collaboration: Partner with branch and operations leadership to implement strategies that drive growth and efficiency.
• Technology Integration: Support technicians using digital tools like Service-Titan for seamless operations.

Join our growing team! Guided by values of extraordinarily reliable, same-day service and strong customer relationships, and over 30 years have grown to become one of the leading residential & commercial plumbing companies in the Mid-Atlantic region.

What we're looking for: 

Minimum of 3 years of proven management and/or sales experience in the service industry Proven record in; Team Development; Sales/Operations; and Customer Service Intermediate proficiency in Microsoft Word, Excel and PowerPoint applications required

Compensation
$80-90k + Bonus and other perks! 

Disclaimer: 
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE