Telephone Answering Service (TAS) - CSR

 Telephone Answering Service (TAS) Job SummaryResponsible for answering the phone, greeting callers, establishing the reason for calling, and resolving issues by contacting the appropriate person that can help the customer. Agents must be willing to work a full-time flexible schedule Monday through Friday 8 am to 6 pm with some weekends, and all holidays.

 

Primary Responsibilities

Act as a human answering service during business hours for a variety of contracts.

Relay verbal messages.

Document client issues and requests with clarity and precision

Handling Inbound Calls and Making Outbound Calls 

Taking Candy Orders 

Handling and documenting emergency inbound calls (LIHEAP & CARS) 

Complete call logs 

 

Knowledge, Skills, and Abilities required:

 

Excellent customer service skills.

Strong verbal and written communication skills.

Ability to multitask – speak on the phone and enter information into computer 

Willingness to work flexible hours

Show strong initiative, attention to detail, and ability to interpret and resolve problems

Superior interpersonal skills and telephone etiquette.

Ability to work independently and as a team member

$17.35 - $17.35 Hourly Wage