IT Systems Administrator

Job Summary:

The Information Technology (IT) Systems Administrator (Operations & Support) is responsible for maintaining, supporting, and optimizing the technology environment that supports Hall of Fame Village staff, facilities, and event operations. This role ensures reliable day-to-day IT operations, strong end-user support, and consistent execution of IT processes across a real-estate and event-driven campus. This position combines systems administration and Tier 1/Tier 2 help desk responsibilities, with an emphasis on customer service, documentation, and operational ownership. It is a hands-on, on-site role suited for a mid-level IT professional who can work independently, follow standards, and coordinate with vendors or managed service partners for advanced engineering needs.

Primary Responsibilities:

IT Operations & Systems Administration

• Administer Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and Defender
• Manage user onboarding and offboarding, permissions, MFA, and device enrollment
• Maintain and support Windows and macOS operating systems across campus
• Monitor system health, backups, patching, and security updates
• Support Microsoft Teams Calling, phone systems, and conference room technology
• Maintain documentation, diagrams, and operational runbooks

Network & Infrastructure Support

• Provide first-line operational support for switches, wireless access points, and firewalls
• Monitor network performance and alerts using existing monitoring tools
• Coordinate with external vendors and service providers for advanced networking, fiber, or security issues
• Track warranties, renewals, and lifecycle status of infrastructure assets
• This role is not responsible for designing network architecture but is expected to understand the environment well enough to support, document, and escalate effectively.

Help Desk & End-User Support

• Provide Tier 1 and Tier 2 technical support to campus users and event staff
• Troubleshoot laptops, desktops, printers, scanners, mobile devices, and applications
• Respond to and document support requests in the ticketing system
• Assist with technology setup for new hires, contractors, and departing employees
• Provide basic user training on systems and cybersecurity best practice

Security, Governance & Process

• Enforce cybersecurity best practices and least-privilege access standards
• Assist with backup validation and disaster recovery testing
• Support governance for Microsoft 365 usage, data sharing, and retention
• Assist with compliance and documentation related to IT policies and procedures

FULL-TIME/SALARY/ EXEMPT POSITION

Full-Time Benefits:

• Paid Time Off (PTO & Sick Time)
• Health Insurance 
• Dental & Vision Insurance
• Life Insurance (Employer Paid)
• STD/LTD (Employer Paid)
• 401K (Company Match available)
• Supplemental Insurance
• Additional Benefits

Core Competencies:

• Operational Ownership & Accountability – Takes responsibility for day-to-day IT operations, follows issues through to resolution, and ensures systems are reliable and documented.
• Customer Service & Communication – Provides clear, professional, and patient support to staff, vendors, and event partners; communicates technical concepts in a practical, understandable way.
• Execution & Follow-Through – Able to take defined processes and execute consistently, even in fast-paced or event-driven environments.
• Learning Agility – Learns new systems, platforms, and processes quickly; adapts to evolving campus technology needs.
• Collaboration & Vendor Coordination – Works effectively with internal stakeholders and external vendors/MSPs to resolve issues and escalate appropriately.
• Security & Risk Awareness – Understands the importance of access control, endpoint security, backups, and recovery—even if not the primary designer of those systems.
• Documentation & Process Discipline – Values documentation, standardization, and repeatable processes to reduce risk and dependency on tribal knowledge.
• Adaptability in Dynamic Environments – Comfortable supporting a real-estate and event-based campus with changing priorities, schedules, and usage patterns.

Required Knowledge, Skills, & Desired Qualifications:

• 3–5 years of hands-on experience in IT operations, systems administration, or help desk support
• Strong experience administering Microsoft 365 and Entra ID
• Experience supporting Windows and macOS endpoints, including laptops, desktops, and mobile devices
• Working knowledge of networking fundamentals (switches, Wi-Fi, firewalls)
• Experience responding to support tickets and providing customer-focused technical assistance
• Strong communication skills and the ability to build trust with internal and external stakeholders
• Ability to work independently in an on-site, campus-based environment
• Must reside in the Canton, Ohio area (this is an on-site position)
• Ability to work a flexible schedule (nights, weekends & holidays as necessary).
• Experience with Intune, MDM deployment, and endpoint compliance preferred
• Exposure to backup and disaster recovery tools preferred
• Familiarity with Jira or similar ticketing systems preferred
• Experience coordinating with vendors, MSPs, or external technology partners preferred
• Experience supporting conference rooms, AV-adjacent systems, or event-driven environments preferred

Physical Requirements for Position:

• Full-time, on-site position in Canton, Ohio
• Must be available to work across campus facilities, including indoor and outdoor environments
• Ability to lift up to 30 pounds and work in varied Ohio weather conditions
• Ability to move safely through construction zones, uneven terrain, and event spaces

This role IS:

• Operationally focused
• Hands on and visible across campus
• Responsible for consistency, documentation, and follow through
• A primary owner of day to day IT health

This role IS NOT:

• A senior network architect role
• A purely help desk or call center position
• An entry level or intern position

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.