Amenity Manager

Job Title: Amenity Manager

Company: First Coast CMS 

Location: St. Johns County, FL

So, what is this job? We aren't looking for a desk jockey. We are looking for a true leader—an extension of our General Manager, who can run the show when the pressure is on. As the Amenity Manager at First Coast CMS, you are the captain of the ship for our amenity center operations.

You are the friendly face residents know and love, but you are also the backbone of the team.

You direct staff, handle the tough conversations, and ensure our events and facilities run like a well-oiled machine.

The "Real Talk" (The Nitty Gritty):

• You are the escalation point. When a resident is unhappy or a staff member is stuck, they turn to you. You need to handle these moments with grace, firmness, and professionalism.

• The schedule is real. Amenities are busiest when people are off work. That means evenings, weekends, and the "Big Three" holidays (Memorial Day, July 4th, Labor Day) are required.

• It’s not just supervision. You are still in the mix. If the trash is overflowing and your team is swamped, you grab a bag. We lead by example here.

Your "Superpowers" (Leadership & Mindset):

• Self-Accountability: You manage yourself. You don’t need a boss hovering over your shoulder telling you what to do or when to do it. You are fully accountable for your own tasks and your own time. If you see something that needs to be done, you just do it.

• Tech-Optimist: We run on technology (cloud systems, apps, AI, access control). You don't just tolerate it; you see it as a positive tool that makes the job better. You must be comfortable navigating these systems and helping us improve them. If the tech changes or updates? You roll with it and help the team adapt.

• Autonomous Execution: You require minimal guidance. You don't bring us problems; you bring us solutions.

• Critical Judgment: You see the big picture. You can spot a liability issue or a customer service win from a mile away.

• Direct & Decisive: You are comfortable giving direction to staff and having constructive/corrective conversations when standards aren't met.

What You’ll Actually Be Doing:

• Leading the Team: Directing daily operations for Amenity Attendants, answering their questions, and ensuring they stay on task.

• Operational Support: Assisting the General Manager with the critical administrative tasks that keep the business side of the amenity running smoothly.

• Managing Events: Overseeing the chaos and fun of community events to ensure smooth execution.

• Resident Experience: Acting as the primary liaison for resident inquiries, concerns, and feedback.

• Driving Improvement: You aren't just maintaining the status quo. You provide suggestions on how we can do things better—whether that's a process change or a tweak to our technology.

• Facility Oversight: Ensuring the facility is pristine, safe, and fully operational (A/C, pool, access systems, etc.).

• And as always, "Other Duties as Assigned": We run a lean ship. There will be tasks that pop up that we couldn't fit into this description. We need someone flexible, adaptable, and willing to roll up their sleeves to get the job done.

The Must-Haves:

• Management Experience: 3+ years of Amenity Center Management experience, which must include at least 2 years of managing a team of part-time and seasonal employees (or similar experience in hospitality management)

• Flexible Schedule: You must be able to adapt to the needs of the business. This requires working a mixture of weekdays, evenings, and weekends. Working the three major holidays (Memorial Day, July 4th, Labor Day) are required.

• Tech Savvy: You need a high comfort level with technology. You must be proficient in using cloud-based management systems, apps, and digital tools to organize the facility and the team.

• Safety Certified: Current CPR / AED / First Aid Certification is required (or must be obtained within 30 days of hire).

• Emotional Intelligence: The ability to de-escalate tense situations and handle "tough conversations" with residents or staff with professionalism and grace.