Director Business Development East&North Asia

At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today.

SUMMARY: This position, based in Hong Kong or Taiwan, is dedicated to strengthening partnerships and increasing our penetration and market share from partners in East & North Asia, including Preferred Accounts, Tour Operators, Retail Agencies, Consumers and Media at the lowest possible cost of sale. Exceed annual goals and objectives by utilizing a structured and disciplined approach allowing us to maximize our investment and spend with each of our partners. This position also requires working closely with our International Managing Director and Asia Team.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

• Handles East & North Asia (China, Hong Kong, Taiwan, Japan & South Korea) sales and marketing strategies, budget preparation and allocation, revenue reports and updates.
• Responsible for increasing East & North Asia and demand.
• Attends industry events and trade shows.
• Develops and maintains current partnership with East & North Asian agencies to achieve revenue growth.
• Identifies list of preferred partners and issues agreements to support our growth goal and investment with each of them.
• Directs the development and implementation of East & North Asian account’s sales/marketing plans for each of our Preferred Partners to ensure they are in line with our strategy and investment.
• Creates and monitors East & North Asia’s operations and cooperative budgets to ensure adherence to our approved budgets and maintains the Company’s projected costs while increasing demand.
• Develops and implements specialized sales and training programs for all of our East & North Asia Preferred Partners.
• Creates monthly reports and communicates the monthly results to each of our Preferred Partners to ensure they are aligned with our tracking and results.
• Manages and controls Quality of Revenue and Cost of Sale to ensure we are maximizing our investments with each of our Travel Partners in East & North Asia
• Continues to build strong relationships and partnerships with each of our Preferred Partners to ensure we are top of mind and their River Cruise Company of choice.
• Analyses the penetration by product and offers with each of our Preferred Partners to identify future opportunities based on our needs.
• Coordinates travel schedule to various East & North Asia countries to ensure maximum efficiency and exposure.
• Works closely with National Accounts to coordinate our sales and marketing plans and budgets pertaining to Virtuoso in East & North Asia.
• Represents AmaWaterways in East & North Asia at various events, presentations, conferences, and meetings not only with our travel partners, but with consumers and the local media.
• Conducts webinars and training sessions as needed throughout the year throughout v.
• Monitors partner websites to ensure the integrity of our brand guidelines.
• Understands consumer needs and requirements throughout East & North Asia.
• Stays informed of competitor information in the markets and stays updated on trends within the industry.
• Strengthens relationships and achieves growth with accounts through regular contact and informative updates with respect to their productivity and progress; offers assistance when appropriate to assist in achievement of their goals.
• Works closely with tactical marketing to provide agencies with content (copy, images, etc.) marketing collateral, e-blasts, and flyers.
• Provides training opportunities for agents through webinars, client presentations, in-office trainings, and product information sessions, escorts familiarization trips for travel agents as necessary.

ACCOUNTABILITY: Carries out responsibilities in accordance with the organization’s policies and applicable laws. 

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include managing all subordinates in the international sales team, working with cross functional teams and departments on overall direction, execution and coordination. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

 COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

 Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

 Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. 
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. 

 Leadership

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. 

 Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

 Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. 
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events. 
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention. 

 BUSINESS RELATED CONTACTS:

• External
• Internal
• Media Partners
• Travel Partners
• Accounting
• Air/Sea
• Marketing
• Operations Domestic
• Operations International
• Reservations
• Sales Domestic
• Sales International

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. 

LANGUAGE SKILLS:

Must speak and be able to write in English and Mandarin. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS: 

To perform this job successfully, an individual should have knowledge of and be proficient in: Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, In-house Reservation Software, Salesforce Software.

OTHER QUALIFICATIONS:

· Excellent organizational, interpersonal communication and computer skills.

· Clear and conceptual thinking ability is a plus.

· Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.

· Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.

· Remains calm and professional in stressful situations.

· Detail-oriented and works effectively under pressure while meeting all applicable deadlines.

· Must be able to work independently and productively with minimum supervision.

· Recognizes problems, identify possible causes, and resolve routine problems.

· Ability to establish and maintain professional atmosphere for employees, clients, and customers.

· Able to work a flexible schedule to include weekends and holidays.

· Knowledge of geography is helpful.

· Will require travel on an as needed basis.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear.  

The employee must occasionally lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds. 

Specific vision abilities required by this job include no special vision requirements.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate noise.