About this position
E-Commerce Customer Support
POSITION: E-Commerce Customer Support
BASIC FUNCTION: We are looking for fun, energetic individuals to join our team. Your most important job function will be to positively impact our guests and their experience both online and in our retail store. This position will reside in our retail store.
Hours will vary from 6:00 AM to 8:00 PM.
GENERAL RESPONSIBILITIES:
- Ability to problem solve to positively impact the guest experience and resolve any guest concerns.
- Ability to adapt to different guest interactions and situations
- Process customer in-store pick-ups and returns.
- Pick in store jewelry items for online orders.
- Must be able to work independently
- Other duties as assigned by management
- Assisting in other areas of e-commerce including but not limited to Listing, Photography, Shipping.
PHYSICAL REQUIREMENTS:
- Be able to stand or sit for extended lengths of time
- Must be able to work on computer for extended periods of time
- Must be able to lift light to heavily weighted items regularly
SKILLS & SPECIFICATIONS:
- Good team player
- Excellent interpersonal skills
- Strong communication skills
- Analytical and problem-solving skills
- Decision-making ability and a sense of responsibility
- Able to prioritize, manage time and orchestrate multiple tasks
- Proficient Microsoft office computer skills, including Word, Excel and Outlook
- Must be dependable and have a good attendance record
EDUCATIONAL REQUIREMENTS:
- High school diploma or GED required
- Computer and typing skills necessary
- Computer classes and/or knowledge needed
- SCHEDULED HOURS:
- 35-40-hour week, mandatory overtime as needed
REPORTING RELATIONSHIP: Reports directly to E-Commerce Operations Manager