Housekeeping Manager

As the Housekeeping Manager at The Garden Hotel & Resort, a 155-room full-service property, you will provide operational leadership for all housekeeping and laundry functions across guest rooms, public areas, and back-of-house spaces. You will be responsible for maintaining exceptional cleanliness standards, driving team productivity, managing labor and inventory, and ensuring brand-level presentation throughout the property. This role is ideal for a hospitality leader who is detail-driven, process-oriented, service-focused, and experienced in managing housekeeping operations in a fast-paced hotel or resort environment.

Key Responsibilities

• Lead and manage all housekeeping operations, including guest rooms, public areas, laundry, and housekeeping storage areas.

• Recruit, train, schedule, and supervise housekeeping supervisors and line-level team members.

• Establish and enforce cleanliness, sanitation, and presentation standards across all areas of the property.

• Conduct routine room and public area inspections to ensure quality assurance and brand compliance.

• Develop and manage department labor schedules in alignment with occupancy forecasts and budget targets.

• Monitor room turnaround times and coordinate closely with Front Desk and Maintenance to optimize room readiness.

• Manage housekeeping inventories, including linens, amenities, chemicals, and equipment, and control departmental costs.

• Ensure proper handling and safety procedures for cleaning chemicals and equipment in accordance with OSHA and brand standards.

• Respond promptly to guest requests and service recovery situations related to room cleanliness and housekeeping services.

• Track and report housekeeping KPIs including productivity, inspection scores, and guest satisfaction metrics.

• Coordinate deep-cleaning programs and preventive care plans for guest rooms and public areas.

• Partner with Engineering and Front Office leadership to address out-of-order rooms and maintenance-related issues.

• Support sustainability and efficiency initiatives related to linen reuse, waste reduction, and supply usage.

• Maintain accurate records of inspections, inventories, lost and found, and safety compliance.

• Serve as Manager On Duty when scheduled, supporting overall hotel operations and guest service needs.

Must-Have Qualifications

• At least 4–6 years of progressive housekeeping experience in hotels or resorts, including leadership responsibility.

• Previous supervisory or management experience in housekeeping required.

• Strong knowledge of hotel housekeeping standards, cleaning systems, and inspection protocols.

• Proven ability to lead teams, manage schedules, and control departmental costs.

• Comfortable working in a fast-paced, high-volume hospitality environment.

• Availability to work a non-traditional schedule (including weekends, holidays, early mornings, and evenings).

• Ability to lift, push, and move up to 50 lbs.

Physical Demands

• Ability to stand and walk for extended periods (up to 8–10 hours per workday).

• Frequent bending, lifting, reaching, pushing, and pulling while inspecting rooms and assisting staff.

• Must be able to lift and carry up to 50 lbs (e.g., linen bags, supply boxes, equipment).

• Comfortable working in fast-paced environments across guest floors, laundry rooms, and service areas.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Information

• FLSA Classification: Exempt 

• Reports To: Assistant General Manager

• Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL

• Work environment: Combination of administrative office work and active on-floor oversight across guest rooms, corridors, laundry, and public areas. Exposure to cleaning chemicals, humidity, and variable temperatures.

• Work schedule: This position may require availability during evenings, weekends, and holidays, depending on business needs. Flexibility in scheduling is essential in a hospitality environment.

Benefits & Perks 

Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.

Depending on your role and eligibility, benefits may include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Flexible scheduling options

• Employee discounts at Stay Hospitality properties

• Opportunities for professional development and career growth