About this position
A ticket window operator is a front-line customer service representative who manages in-person, game-day ticket sales, will-call distribution, and issue resolution. Operating from a box office, they utilize ticketing software to process transactions, answer inquiries, and ensure accurate seating and data entry in a fast-paced environment.
They typically work indoors in a booth, but the role requires strong interpersonal skills to handle diverse, sometimes demanding fans, ensuring a smooth entry experience.
Requirements:Key Responsibilities and Skills:
-Acting as the first point of contact, they provide information, resolve complaints, and assist with seat selection.
-Handling cash and credit card payments securely for tickets, including upgrades and exchanges.
-Using computerized ticketing systems to sell tickets and manage will-call.
-Understanding venue layout, seating, and ticket types to advise customers accurately.
-Processing transactions quickly and accurately, particularly right before game time.
-Maintaining a professional and friendly demeanor, even during stressful, busy, or high-traffic periods.