Financial Center Assistant Director

The Financial Center Assistant Director plays a key leadership role in supporting the overall success and daily operations of The Farmers Bank’s Frankfort Financial Center. This position is responsible for supervising front-line staff, ensuring exceptional customer service, and maintaining the integrity of daily banking functions—including teller operations, new account openings, and compliance with operational standards. 

In partnership with the Financial Center Director, the Assistant Director helps execute strategic goals, drives employee development and engagement, and fosters a culture of accountability and performance. This role also serves as a trusted resource for resolving customer issues, reinforcing internal controls, and identifying opportunities for process improvements to enhance efficiency and service delivery. 

Key Responsibilities 

1. Operational   Management: Oversee the daily   operations of the Financial Center, ensuring that all activities are   conducted efficiently and in compliance with bank policies and procedures.   Manage scheduling, workflow, and resources to optimize performance.

2. Staff   Supervision: Lead and supervise   the Financial Center staff, including tellers and universal banker. Provide   guidance, training, and support to ensure that staff members are equipped to   deliver high-quality service.

3. Customer   Service: Ensure that all   customer interactions within the Financial Center are positive and   professional. Assist with resolving customer issues and ensure that the team   meets customer service standards.

4. Account   Management: Oversee the opening   of new accounts, including checking and savings accounts, and ensure that   teller services are performed accurately and promptly. Monitor the accuracy   and completeness of account documentation.

5. Strategy   Implementation: Assist the Financial   Center Director with implementing strategic initiatives, including business   development activities, customer outreach, and community engagement efforts.   Support the execution of the center’s growth and retention strategies.

6. Compliance   and Risk Management:   Ensure that all operational activities comply with regulatory requirements   and bank policies. Monitor and mitigate risks associated with daily   operations.

7. Reporting   and Analysis: Assist in preparing   reports on the Financial Center’s performance, including operational metrics   and customer satisfaction. Provide insights and recommendations for   continuous improvement.

Competencies Required 

1. Leadership & Accountability
Inspires and motivates team members while setting a strong personal example. Takes ownership of individual and team responsibilities to drive performance and results.

2. Customer Focus
Delivers exceptional service by understanding and addressing customer needs with professionalism, empathy, and urgency.

3. Operational & Risk Management
Ensures efficient and compliant daily operations, applying sound judgment in managing risk and safeguarding the financial center.

4. Team Development
Supports employee growth by fostering a collaborative culture and providing guidance, coaching, and opportunities for learning.

5. Problem-Solving & Decision-Making
Analyzes issues effectively, considers alternatives, and makes timely, informed decisions that align with bank goals.

6. Communication & Collaboration
Communicates clearly and effectively across teams and with clients. Promotes open dialogue and cooperative problem-solving.