About this position
Job Title
Processing Agent
Reports To
DCP Team Lead
Weekly Hours
Mon – Fri; 8am – 5pm (nights/weekends as needed)
Department
Processing
Prepared By
Blake Harvey
Date
12./30/25
Position Overview
Processing Agents are responsible for drafting cancellation letters for all ancillary products that we find refunds for. Once these letters are drafted, processing agents find the correct contact (either at the dealership or at the administrator) and send the cancellation letter to them. Agents are responsible for verifying that the information in the letter is accurate, so that we receive accurate refunds.
Principle Responsibilities
Formulate cancellation letters for ancillary products by gathering information from Salesforce and entering the refund information into the templateSend the cancellation letters to the appropriate contact (either at the dealership or administrator)A processing agent may be assigned to specifically process any of the following types of accounts:Ally accountsAlly ARK accountsGMF accountsGME accountsDebt File accounts(*Depending on volume of accounts and availability of staff*) A processing agent could be asked to assist the accounting department in opening/prepping checks that are sent to P40
Principle Objectives and Expectations
Objective is to put together an accurate cancellation letter, with correct details of the ancillary product(s)Processing Agents are expected to create a high number of letters per day, and get the letters into the hands of the right point-of-contact for processingMust be able to navigate our system to find information and enter the information accurately into the cancellation lettersProcessing Agents are expected to reach specific performance standards that are set forth by their team lead. These standards may vary depending on the volume of processing accounts or the type of accounts that they are assigned to process.
Experience
Office experience handling a high volume of accounts is preferred (but not required)
Education
Minimum Requirement: High School Diploma or GED