Resident/Crisis Response Advocate

Summary:

Responsible for the operation of the YWCA York’s Emergency Shelter facility when on duty.  The work involves providing support and presenting options to residents and clients in a trauma-informed manner.  Must be dedicated to the mission of YWCA York.

Starting Salary: $16.00/per hour

 Essential Duties and Responsibilities:  

•  When on duty:  Responsible for the security of the building, contents of the building, and the well-being of building occupants.  Must hold scheduled fire evacuation drill monthly and orient new residents to evacuation procedures. 
• Conduct intakes, answer the hotline, and perform hospital accompaniments as needed. 
• Provide support services, information, and referrals.  Oversee shelter clients and enforce the rules and regulations of YWCA York Emergency Shelter.  Case reviews are held at every shift change. 
• Participate in house meetings, staff meetings, and direct service meetings. 
• Work with the Director of Residential Services, Residential Coordinator/Case Manager, and/or Residential Coordinator on menu planning, food shopping when necessary, and keeping a running inventory of food and household supplies. 
• Required to lift or move materials of average weight. 
• Keep shelter and all bedrooms clean and ready for clients. 
• Keep up with laundry and making bundles, care bags, and laundry bags. 
• Keep the kitchen and bathroom stocked. 
• Keep store rooms neat and clean, and donations put away. 
• Maintain the confidentiality of the agency’s client materials and files. 
• Other duties as required or assigned.

Education and Experience: 

High School diploma or equivalency certificate.

Must complete PCAR/PCCD/PCADV advocate training within 90 days of employment.

Job Knowledge, Skills and Abilities: 

Skill in the provision of services to victims of domestic violence in crisis; strong decision-making ability.  Ability to supervise and work cooperatively with other staff members.

Competencies: 

• Shows respect and sensitivity for cultural differences. - Treats people with respect; Works with integrity and ethically; upholds organizational values.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. 
• Observes safety and security procedures. 
• Adapts to changes in the work environment. 

Physical Requirements:

• Ability to lift, push, and/or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent sitting, standing, walking and typing.