Account Coordinator

Auxiant’s Mission Statement and Core Values

Mission:

An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect

Empowerment

Agility

Leadership

Job Summary:

Introductory position in the Client Services department with potential advancement opportunities available. The Account Coordinator position supports Account Managers and Account Executives to ensure Auxiant is providing a high level of customer service leading to client satisfaction and retention through various tasks, projects, and custom data reporting.

Essential Functions:

• Provide support to Account Managers on implementation and day-to-day maintenance of clients.
• Coordinate with internal departments on issue resolution for clients, brokers, and other vendors.
• Attend to the needs of clients, brokers, Account Managers and Sales Consultants as a value-added service externally and internally.
• Buy-Down Account Management for partially self-funded clients.
• Directly manage 3-5 lower-maintenance traditional self-funded clients.
• Assist with the preparation of PowerPoint presentations, welcome packets or other materials for client and/or employee open enrollment meetings and health fairs.
• Assist Account Managers on monthly reporting functions and data analysis.
• Develop and maintain positive relations between Account Managers and Operations by aiding effective cross-departmental collaboration toward shared business objectives.

Nonessential Functions:

• Assist with client and employee meetings/health fairs as needed (minimal travel as needed).
• Other duties as assigned or appropriate.

Education/Qualifications:

• Knowledge of self-funded or fully insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
• PC Skills including e-mail, Word, Excel, and PowerPoint.
• Excellent interpersonal and written/verbal communication skills.
• Attention to detail and strong problem-solving skills.
• Ability to multi-task. 2-4 years related experience; or equivalent combination of education and experience.

Physical and mental demands:

Must be able to remain in a stationary position up to 8 hours a day, move or traverse about the office to access office machinery, regularly moving objects up to 5 lbs. Consistently operate a computer and other office machinery such as telephones, printers, scanners etc. Communicate and effectively detect and exchange information on a continual basis.

Working Conditions: Office environment, stable indoor temperatures ~70 degrees.