About this position

Superior Dairy is currently seeking a Customer Service Representative. As a customer service representative, you’ll be responsible for entering daily orders, arranging for hauling, completing documentation associated with orders and provide excellent customer service to our customers.

Quality milk and dairy products start on the farm and continue at Superior Dairy. At MMPA, our dairy farm families work with pride and care every day to produce wholesome, nutritious dairy products. Our commitment to quality continues onto the next step, as our member milk is bottled or processed into dairy products. MMPA bottles our milk in Canton, Ohio at MMPA’s wholly owned subsidiary, Superior Dairy. Originally established in 1922, Superior Dairy is loyal to their Great Lakes roots while distributing their products to 44 states.

Why you’ll love working here:

Competitive SalaryHealth & Wellness BenefitsDisability InsurancePaid Time OffRetirement BenefitsGrowth OpportunitiesEmployee AppreciationWellness InitiativesEmployee Feedback

Key Responsibilities:

Receive and enter customer orders with an awareness of special customer requirements.
Arrange for hauling of associated orders.
Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions.
Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process.
Solicit information from customers regarding their specific and general needs.
Determine root cause for problems as they arise and resolves them based on knowledge and experience.
Anticipate problems and finds solutions to providing excellent customer service.
Provide back-up assistance to others in the department.
Perform other duties as requested by Manager, Sales Planning & Customer Services.
Uniformly enforce policies and procedures among associates.
Establish a positive working relationship with all clients and sales teams.
Provide written and oral communication to customers, sales department, and other inter-company departments.
Communicates with all members of leadership to help identify any customer issues and keep manager updated with information, observations, trends, or changes they observe.
Monitor billing to ensure accuracy and timeliness.
Perform other duties as assigned

Qualifications:

5+ years of related experience in customer service environment.

Order entry systems experience required.

Excellent computer skills, working knowledge of Microsoft Office and Outlook.

Detail oriented with ability to multi-task.

Problem solving ability.

Strong communication, planning, and organizational skills.

Basic dairy product knowledge.

Ability to operate telephone, fax, scanner, and printer.

Join us in maintaining the highest standards in the dairy industry! Apply now and become part of our dynamic Superior Dairy team!

We are a drug-free facility, and maintaining a safe, healthy, and productive work environment is a top priority. As part of our commitment to your well-being, all applicants will undergo a drug screening as part of the hiring process.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

Superior Dairy provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

Superior Dairy is an equal-opportunity employer and values diversity in our workforce.

Please Note: We are not accepting unsolicited resumes or inquiries from third-party recruiters at this time. Thank you for your understanding.

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