Service Advisor

Overview:

The Service Advisor acts as the primary liaison between customers and the service department. This role is responsible for writing service orders, communicating repair needs, and ensuring a smooth and transparent service experience. The ideal candidate is customer-focused, organized, and skilled at explaining technical information in a way customers can understand.

Responsibilities:

• Greet customers and assess their vehicle service needs
• Create detailed repair orders and obtain necessary authorizations
• Communicate repair estimates and timelines clearly
• Coordinate with technicians to ensure timely repairs
• Review completed work with customers and handle billing
• Maintain high CSI (Customer Satisfaction Index) scores

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and development opportunities
• Employee discounts on services