IT Coordinator

West Coast Trial Lawyers (WCTL) is a fast-growing, technology-driven plaintiff’s law firm with offices throughout California, Nevada, and Arizona. Our attorneys and staff rely heavily on secure, reliable systems to provide top-tier client service and efficient case management. We value operational excellence, collaboration, and a client-first approach. The IT Associate / IT Coordinator plays a critical role in supporting our firm’s technology infrastructure to ensure our teams can work effectively and without interruption. 

The IT Associate / IT Coordinator provides day-to-day technical support to attorneys and staff across WCTL. This role focuses on troubleshooting hardware and software issues, managing workstation setup, coordinating onboarding/offboarding system access, and addressing general help-desk inquiries. 

The ideal candidate is customer-focused, resourceful, and detail-oriented with a strong desire to provide high-quality support in a fast-paced legal environment. This position partners directly with the HR Department and an outsourced IT consultant and does not include supervisory responsibilities. 

Responsibilities 

Help Desk & User Support 

• Serve as first-level support for internal IT issues via ticketing system, email, or in-person requests. 
• Diagnose and resolve common hardware, software, and connectivity issues. 
• Escalate complex matters to the off-site IT consultant, tracking communications and next steps. 
• Communicate solutions clearly and promptly to end users. 

User Access & Onboarding / Offboarding 

• Coordinate with HR to set up new users, including: 
• Email 
• Microsoft/Teams access 
• Shared drive permissions 
• Case management platform access 
• Remove access and collect equipment during offboarding. 
• Assist with password resets, MFA, and permission updates. 

Hardware & Workstation Support 

• Deploy, configure, and maintain workstations, laptops, monitors, printers, and VoIP phones. 
• Install standard software and assist with updates or patches in coordination with IT vendor. 
• Maintain accurate inventory of IT assets, including tagging and equipment tracking. 

Systems & Applications Assistance 

• Support staff use of: 
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) 
• VPN access 
• Internal document/case management tools 
• Troubleshoot usage issues and provide user guidance as required. 

Maintenance & Compliance 

• Assist off-site IT consultant with: 
• Device and system updates 
• Antivirus and monitoring 
• Basic networking troubleshooting 
• Maintain security principles, including access control and equipment handling. 
• Protect confidential and sensitive client information in all technological interactions. 

Documentation & Training 

• Create or update internal how-to guides, FAQs, and reference materials. 
• Provide basic training to new and existing staff on systems and tools. 
• Maintain process documentation, including hardware checklists and location assignments. 

• 1–3 years of IT support experience (help desk, desktop support, or similar)
• Strong troubleshooting ability with Windows-based systems 
• Familiarity with Microsoft 365 suite and cloud environments
• General understanding of networking concepts (DNS, DHCP, Wi-Fi, switches)
• Strong customer-service attitude and communication skills 
• Ability to manage multiple tasks and collaborate cross-functionally
• Ability to maintain confidentiality and adhere to privacy protocols
• Able to lift and move equipment (30–50 lbs) 

At West Coast Trial Lawyers, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, a health savings account (HSA), 401(k) with employer contributions, paid time off, sick leave, and paid holidays.