Director of Child Care

• Oversees staff that provides consultative and technical assistance services to agency contractors and service providers for workforce programs and operations.
• Makes presentations to Workforce Board committees, full Board of Directors, partners, Local regional state, and national agency.
• Provides guidance to staff in the development and integration of new methods and procedures.

• Reviews organizational systems and procedures and develops recommendations for better aligning and utilizing people, resources, systems, and processes to achieve better integration, continuous improvement, and support of organizational goals and priorities.
• Oversees the collection, organization, analysis, and preparation of materials in response to requests for program information and reports.
• Oversees and directs staff in the design, development and implementation of special projects and initiatives.
• Regularly convenes meetings and confers with Board and Contractor staff to discuss issues, updates, to coordinate activities, and resolve problems.
• Consults with other agency managers and agency contractors involved in the program to identify/resolve problems, identify training needs, and discuss program effectiveness.
• Identifies the need for and implements new programs.
• Determines trends and collaborates closely with the Chief Operating Officer to resolve operational problems, contractor performance, and funding obligations.
• Develops, aligns, monitors, and evaluates program policies, procedures, manuals, standards, and plans in accordance with program objectives and goals.
• May conduct research as directed.
• May lead special projects.
• May represent the agency at business meetings, conferences, community meetings, etc.

• Ensures compliance with program policies and procedures, statutes, and rules and takes corrective action(s) as needed.
• Initiates and/or reviews management, productivity, and performance reports and studies to improve agency operations.

• Initiates or oversees the development and implementation of effective techniques for evaluating agency programs, including the integration of child care and workforce programs.
• Oversees the completion and monitoring of required performance reports and recommends appropriate changes and actions to improve contractor performance.
• Initiates or oversees studies and analyses of operations/problems and the preparation of reports of findings and recommendations.

• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring WSA policies and all regulatory requirements.
• Communication: Balancing listening and talking, speaking, and writing clearly and accurately, influencing others, keeping others informed.
• Initiative: Taking ownership of our work, doing what is needed without being asked, following through.
• Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things.
• Customer Focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or Workforce Solutions Alamo (WSA).
• Collegiality/Collaboration: Being helpful, respectful, approachable, and collaborative, cooperating with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
• Integrity/Transparency: Upholds social, ethical, and organizational norms and values; firmly adheres to codes of conduct and ethical principles; behaves consistently, and is open, honest, and trustworthy; acts without consideration of personal gain.
• Continuous Learning & Self Development: Being receptive to feedback, willing to learn, embracing continuous improvement, proactively investigating new perspectives, approaches, and behaviors.
• People Management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.
• Problem Solving: Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommends solutions to achieve the desired organizational goal or outcomes.
• Decision Quality: Makes sound decisions that consider objectives, risks, implications, and agency and governmental regulations.

GENERAL QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, and ABILITIES

• Strong working knowledge of local, state, and federal laws, rules, regulations, and policies applicable to Child Care and workforce development programs.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to develop and evaluate policies and procedures.
• Plan, implement, and coordinate agency programs; to prepare clear, concise reports; to maintain a thorough understanding of performance measures; to communicate/ present ideas and data effectively, both orally and in writing.
• Develop, lead, and motivate effective teams; knowledge of process improvement/quality improvement programs.
• Exhibit strong leadership, project management, problem-solving, and critical thinking skills.

EDUCATION and/or EXPERIENCE

• Bachelors degree from an accredited college or university with major course work in a field relevant to the assignment.
• Minimum of six (6) years of full-time experience in the oversight and direction of a childcare program or in strategic planning and policy development and implementation.
• Minimum five (5) years of which must have been in administrative management or supervisory capacity.
• An equivalent combination of experience, training, and/or education approved by the agency.
• Experience within the Texas Workforce system is a plus.

OTHER QUALIFICATIONS

• Must be legally eligible to work in the United States.
• Will require occasional in-region and out-of-region travel; Must have proof of valid drivers license and current auto insurance; must provide own transportation when on company business.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workforce Solutions Alamo is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. The position will close when filled.

Equal Opportunity Employer