Banquet Server

A Banquet Server is responsible for the set-up and the service of all assigned banquet functions.

• Approach all encounter with guests and employees in a friendly, service-oriented manner. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food Handlers, Safety, etc. 
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently. 
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function. 
• Serve guests according to the hotel’s standard in a friendly, courteous, and professional manner. 
• Respond to guest problems, complaints and accidents; Refer to management, if necessary. Be informed of all current hotel policies. 
• Be familiar with fire extinguisher locations and safety rules.
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked property. 
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees. 
• Maintain compliance with all company policies and procedures 
• Perform related duties as assigned by supervisor

Activities:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred. 
• Alcohol Awareness Certification (must comply with State regulations). 

Skills Needed:

• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to stand during entire shift. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. 
• Must maintain composure and objectivity under pressure.