Dispatcher

Dispatcher

Purpose:

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers

Essential Functions:

• Monitors all loads under dispatch authority for on-time service, communicating status updates to include time changes, appointments and updates to customers and vendors as necessary
• Monitors temperature of all loads under dispatch authority
• Prepare daily dispatch schedule for drivers and equipment
• Supports Load Planners utilizing dynamic routing program to efficiently route outbound product
• Supports Backhaul Analyst to seek out and schedule backhauls where appropriate; provide inbound report to receiving
• Maintaining backhaul confirmation and communicating information to drivers
• Build and update inbound and outbound orders in dispatch program
• Acts as a primary contact for Drivers, responding promptly to driver’s inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies
• Maintains driver, load and service information in transportation management system
• Conduct driver check-in and check-out process
• Record and report driver accident occurring while under dispatch
• Shared responsibility with Transportation Supervisor to monitor drivers’ hours of service (HOS) to prevent DOT violations
• Maintains departmental shift notes
• Maintaining accurate equipment availability lists
• Assisting with obtaining details initial accident and workers compensation reports if a supervisor is unavailable
• Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes
• Identify and notify substitute drivers
• Interface with 3rd party carriers to procure transportation and monitor load progress while under dispatch
• Maintain required productivity level
• Continuously promotes driver safety

Requirements:

• Education - High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred
• Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service
• Able to speak, read, write and understand English
• Ability to read conventional and electronic mapping
• Knowledge of Transportation Management Systems (TMS) preferred
• Proficient in computer usage to include email, word processing and spreadsheets
• Ability to remain calm and focused while prioritizing requests from multiple sources
• Accuracy and attention to detail
• Ability to accommodate flexible schedules to meet the needs of the customer including nights, weekends and holidays if needed
• Certifications preferred (such as Commercial Drivers License, Logistics Certification, Lean Six Sigma)
• Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobilecomm devices
• Ability to Travel (less than 10%)

Physical Demands:

• Must be able to lift up to 25 lbs. occasionally
• Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment
• Must be able to stand, walk, bend, squat on a frequent basis while in the warehouse environment
• Must be able to adjust to fluctuating temperatures and occasionally withstand freezing temperatures as low as -20 degrees Fahrenheit
• Must be able to occasionally work while wearing Personal Protective Equipment (PPE)