Case Manager

San Diego Youth Services seeks a Case Manager in the Victim and Survivor Services program to be based in San Diego. This is a full-time & non-exempt position reporting to the Program Manager. 

San Diego Youth Services:  Who we are

San Diego Youth Services has helped improve the lives of more than 840,000 homeless, runaway and vulnerable youth since its beginning in 1970. We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing to more than 28,000 youth every year at 100+ community and school locations. Through prevention, early intervention and treatment, we also help youth before they need higher levels of care or become homeless.

We aim to:

1. Meet the basic needs of youth. Hunger, poverty and youth homelessness are on the rise for many youth and their families today. We help meet these basic needs for youth. What could be more vital than food and shelter? We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing.
2. Create positive connection. We help youth focus on positive life changes and healthy relationships as part of providing needed resources and services. San Diego Youth Services has long provided foster homes and adoption support services for families considering adopting a youth in the foster care system.
3. Help youth develop life skills. In addition to a range of safe and stable housing options, we offer support to help youth develop the independent living skills necessary to become self-sufficient and keep off the streets.
4. Promote overall health and well-being. Early intervention and care for the whole child are critical. We provide a broad continuum of services to help youth overcome trauma and challenges that put them at risk, including case management, counseling, mental health treatment and educational support and resources.
5. SDYS has a staff of approximately 250 employees and 80 volunteers working across San Diego County and an annual budget of approximately $24 million. 

You can learn more about us at www.sdyouthservices.org 

CONTEXT OF THE POSITION

Provide comprehensive, trauma-informed, and gender-responsive advocacy and case management services to adolescents and Transitional-Aged Youth who have experienced commercial sexual exploitation, human trafficking, domestic violence, housing instability, and other forms of victimization. Skilled in crisis response, short-term intensive case management, advocacy, and removal of barriers through collaborative, youth-centered service planning. Experienced in facilitating groups, completing emergency outreach with the CSEC Response Team, supporting Drop-In Center operations, and coordinating care with multidisciplinary partners to promote safety, stabilization, and long-term wellbeing. Committed to fostering empowerment, resilience, and recovery through culturally responsive engagement and a shared-decision-making approach. 

ESSENTIAL FUNCTIONS:

1. Support youth through stabilization activities including housing, education, employment, and health; accompany youth to appointments and court; deliver crisis intervention; complete screenings; and provide transportation as needed.
2. Participate in on-call responsibilities in collaboration with Child and Family Wellbeing (CFWB) and Law Enforcement. Ability to be on-call whenever the rotation falls within the position’s scope of responsibilities and respond in-person within 90 minutes. On-call rotation typically includes one week per month and one weekend per month and may change based on program needs.
3. Coordinate care with multidisciplinary partners. Communicate and collaborate with Probation, CFWB, healthcare providers, therapists, natural supports, and partnering agencies to ensure continuity of care, reduce barriers, and support youth success. Maintain timely documentation and contract-required data.
4. Conduct community outreach and strengthen collaborative partnerships including, and not limited to, providing trainings to community professionals, engaging potential referring partners, and connecting directly with youth and families. Develop, establish, and maintain collaborative partnerships with community providers, members and landlords.
5. Support Drop-In Center operations including provide on-site milieu coverage, assist with daily program operations, and facilitate youth support groups (2-3 per week) and caregiver/family groups. Contribute to program development.
6. Knowledgeable or willing to be trained in tenant-landlord laws, Fair Housing Laws, and the Transitional Housing Misconduct Act, and the Housing First Model.
7. Perform other duties as assigned.

SDYS EXPECTATIONS: 

• Adhere to and uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality.
• Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA.
• Welcome and support SDYS volunteers and assist them in accomplishing their services whenever applicable.
• Effectively communicate with people from diverse backgrounds and experiences.
• Receive and give supportive feedback to foster equity and inclusion in working relationships.
• Recognize, nurture, and learn from strengths in co-workers.
• Maintain warm, welcoming and safe work environments.
• Possess flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.

PREFERRED EDUCATION, YEARS OF EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree in social work or related field or 2-5 years’ experience working with high-risk clients, preferably adolescents and Transitional Aged Youth who have experienced commercial sexual exploitation, human trafficking and/or Domestic Violence.
• Preferred lived experience through being a Survivor of victimization such as human trafficking, domestic violence, sexual abuse or experience as a former foster youth.
• Experience in crisis intervention, group facilitation, documentation, and case management preferred.
• Must possess excellent oral and written skills.
• Work well autonomously and with multi-disciplinary team.
• Must have or be willing to be trained 40-hour Domestic Violence counselor training, Campbell Danger Assessment, Mental Health First Aid, Seeking Safety, and Motivational Interviewing (MI) trainings.
• Must be computer literate in Microsoft Outlook, Word, and Excel.
• Must be able to work within and represent a culturally and ethnically diverse community.
• Bi-lingual Spanish-English preferred.
• Must complete clearances including child abuse/criminal background check, health and substance abuse screening.
• Must be willing to develop or possess working knowledge of trauma-informed care and dual diagnosis treatment; experience working in trauma-informed and dual diagnosis programs preferred.?
• Valid CA driver’s license, good driving record and willingness to use own properly insured vehicle on the job (mileage reimbursed).
• Maintain certification in CPR and First Aid.

PHYSICAL REQUIREMENTS:

• The ability to bend at the waist, kneel, or crouch to assist youth.
• The ability to communicate information and ideas so others will understand, to exchange accurate information and make presentations.
• The ability to lift and carry 20 pounds-lifting books, materials, and equipment to execute lessons and presentations.
• Able to observe details at a close range and interpret the information (such as reading), prepare, and review a variety of documents related to activities of the youth and to be able to monitor youth activities.
• Sitting or standing (stationary position) for extended periods of time.
• Traversing extended lengths to move around campuses.
• Potential exposure to physical injury from aggressive behavior.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

Hourly Pay Range: $21-$23 

To apply, please send resume and cover letter through job posting on SDYS website.

SDYS offers a comprehensive benefits package to full time employees that includes generous PTO, personal holidays, health, vision, dental, life insurance, parental leave and a 403(b)-retirement plan with matching contribution.  SDYS is a Public Service Loan Forgiveness (PSLF) employer.

All are welcome at San Diego Youth Services.  

As an organization working to meet the basic needs of youth, create positive connections, help youth develop life skills, and promote overall health and well-being, SDYS believes its practices and actions must reflect the highest level of commitment to access, equity, and social justice. 

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our members invest in their work represents not only part of the SDYS’ culture, but the SDYS’ reputation and achievements as well. SDYS remains open to feedback from all communities it touches and knows that input from those with direct experience of issues will make the SDYS more effective in achieving its goals.

SDYS is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Auxiliary aids and services are available upon request to individuals with disabilities. In compliance with the Immigration and Nationality Act as amended, all new employees must verify their eligibility to work in the United States.

SDYS is proud to be a kindness certified company.