Accounts Receivable Collections Specialist

PURPOSE

The Accounts Receivable Collections Specialist is   responsible for managing and reducing outstanding receivable balances through   proactive collections efforts, lien processing, and lien release   administration. This role ensures customer accounts remain current, lien   rights are protected, and lien documentation is processed accurately and   timely. The Specialist partners with Sales, Operations, and customers to   resolve disputes, secure payments, and mitigate credit risk exposure while   maintaining professional customer relationships.

ESSENTIAL   RESPONSIBILITIES AND DUTIES

Service Delivery (80%)

• Perform   high-volume collection calls and emails on assigned portfolio of customers.
• Monitor   AR Aging reports daily and prioritize collection efforts based on risk and   aging categories.
• Send   Demand Letters and escalation notices when necessary.
• Engage   Sales and Operations to assist in resolving delinquent or disputed balances.
• Maintain   detailed collection notes within ERP system.
• Execute Lien, Pre-Lien, Lien Releases Daily
• Ad Hoc   Reporting and Analysis
• Prepare, track,  and file Preliminary Notices in compliance with state requirements.
• Prepare and   file Mechanics Liens when necessary to secure payment rights.
• Track lien   deadlines to ensure no lapses in statutory protection.
• Process lien   waivers (conditional and unconditional) in accordance with payment status.
• Coordinate and issue lien releases promptly   upon receipt of payment.
• Manage   3rd-party lien processing services where applicable.
• Review customer   credit exposure and recommend credit holds when necessary.
• Escalate   high-risk accounts to Controller with recommended action plans.
• Assist with   weekly AR Aging and collections commentary reporting.

Continuous Process Improvement (10%)

•  Improve   collection cycle time and DSO metrics.
• Develop   and maintain SOPs related to collections and lien processes.
• Identify   root causes of recurring disputes and recommend systemic improvements.
• Support   implementation of internal SLAs related to invoicing, collections, and lien   processing.

Collaboration and Research (10%)

• Collaborate   with Sales, Operations, and Logistics to resolve disputes and billing   discrepancies.
• Research   customer contract terms to support lien rights and collection strategy.
• Stay   informed on state lien laws and compliance requirements.
• Respond   to internal and external inquiries related to account balances and lien   documentation.

OTHER   DUTIES AND RESPONSIBILITIES

• Determines how   to operationalize collection and lien processes in alignment with strategic   vision.
• Utilizes   knowledge of bookkeeping, credit policies, and construction lien law   fundamentals to drive consistency.
• Exercises   strong organizational skills and attention to detail in high-volume   environments.
• Demonstrates   professionalism, persistence, and sound judgment when handling sensitive   accounts.
• Maintains   confidentiality and compliance with company policies and regulations.

Education:

Associate   degree in Business or Equivalent; Bachelor’s Degree preferred

Travel Requirements:

No major travel   requirements

Other Key Skills:

• 1-2 years of   relevant professional experience
• Manufacturing   Industry Background preferred
• Excellent   project management, analytical, interpersonal, oral and written communication   skills
• Solid   understanding of basic accounting principles, fair credit practices and   collection regulations
• Proficient   computer skills, including Google, MS Office NetSuite or similar accounting   software
• Professionalism, dependability, commitment, and integrity
• Ability to   multitask and complete assignments within time constraints and deadlines
• Strong   organizational skills and attention to detail

ADA   REQUIREMENTS

Environment (office or other):

Office   environment.

Equipment Operated:

Computer, phone. 

Lifting:

No   major lifting required.

Sitting:

Must be   able to remain in a sitting position for 50% of the time. 

Armorock is an Equal Opportunity Employer

Why You’ll Love Working Here

At Armorock, we know that when our employees thrive, our business thrives. That’s why we offer top-tier benefits that go beyond the basics – because you deserve to feel valued, supported, and empowered in every aspect of your life.

• Comprehensive medical, dental, and vision insurance with low employee contributions
• Competitive salary with performance-based bonuses
• 401(k) with company matching
• Generous PTO, plus additional sick days
• Paid parental leave (maternity & paternity)

Our Mission and Values

At Armorock, our goal is to drive the future of sustainable infrastructure with high-quality, innovative solutions that create lasting value. This mission is possible through our QUESST core values: Quality, Unified, Efficient, Safe, Sustainable, Transparent