About this position
SUMMARY:
This position is located in the Omni Hotel in downtown Louisville.
The Castle & Key Retail Key Holder is expected to exemplify everything the brand represents in terms of personal image, overall behavior, quality of execution, good taste and discretion. The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property. Through our staff and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance.
The primary role of the Retail Key Holder is to ensure our guest satisfaction levels are the highest in the industry. The Retail Key Holder will serve as our product specialists with a focus on representation and sales of our premium products. This will include retail and leadership responsibilities such as checking out guests, merchandising, maintaining displays, promoting products, inventory duties, preparing cash deposits, and delegating everyday tasks.
EDUCATION AND EXPERIENCE:
Entry Level Position
At least 1 year of retail experience, preferably with a luxury or premium brand of any kind
Strong communication skills and ability to deliver and take constructive feedback
Collaborative approach to work
Ability to operate register
Evenings, weekend, holiday availability and flexible schedule required
WORK ENVIRONMENT:
Extended periods of standing and walking
Required to be “on-stage” for the majority of the shift
Ability to push, pull, lift > 50lbs
Direct communication with customers, team and management
Communication with headset
Ability to stand and maneuver around sales floor and stockroom
Ability to fold merchandise; climb, reach, push/ pull, and clean
DETAIL OF RESPONSIBILITIES
Specific areas of responsibility include, but are not limited to:
Greet and engage customers ensuring all guests feel welcome in our Boiler Room
Promote all Castle & Key product and merchandise in the retail space
Meet and maintain benchmark retail sales goals
Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
Communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Organize the store merchandise and back stock and ensure proper placement of product.
Upsell the customer, when appropriate, on additional products
Follow all policies and procedures related to loss prevention and shrinkage
Assist in maintenance and merchandising to create a visually compelling environment.
Implement and maintain systems to keep store functioning efficiently
Keep up with local activation, restaurants, bars, and suggestions for things to do
Execute opening and closing procedures for Retail operations
Run data reports and communicate insights to leadership
Demonstrates confidence and focus during periods of high volume or unexpected events to keep distillery experiences/events operating to standard