Account Manager - Manufacturing

About US

Established in 1994, COFAN THERMAL provides advanced thermal solutions such as DC Fans, AC Fans, DC Blowers and Heat-sinks. We offer USA based engineering, fabrication and assembly services combined with our ability to transition volume production to our manufacturing locations in China, Taiwan, and Vietnam. 

Job Summary 

The Account Manager - Manufacturing is responsible for identifying and evaluating customer PO and managing the efficient supply chains of product supply not only in house manufacturing but also sub-contract manufacturing. 

Job Responsibilities 

• Effective written & oral communication skills with established interpersonal skills.
• Receive the customer PO and manage the supply chain with the related suppliers.
• Contact customers to discuss the product lead time and quality control issues.
• Prepare the product quote for the new RFQ from the customer.
• Manage the rework project (RMA), interconnecting the customer and vendor.
• Update the open order schedules to track the customer open orders. 
• Meet the customer periodically in order to build a better relationship. 
• Be the front-line problem solver to customer product complaints.
• Communicate with internal stakeholders in different teams in engineering, sales, accounting. 
• The basic knowledge of product drawings in CAD.
• Strong time management skills and deadline oriented. 
• The common sense in mathematics and statistics.
• Demonstrate the ability to handle multiple tasks, changing priorities. 
• Experience in analyzing data and providing recommendations on customer sales data. 
• Interface with the customer to understand the customer's overall needs, objectives, and requirements to identify solutions and business opportunities. 
• Maintain outstanding sales orders, update them with the delivery date and customer requirements. 
• Follow up the technical/engineering issues with the engineering team for drawing changes, defect issues, and RMA follow-up. 
• Corporate with an inventory team for keeping up hands on inventories and inventory receipts. 
• Forecast the product demand per customer for quarterly and yearly. 

Job Skills & Qualifications 

Required 

• Bachelor’s degree 
• 3 years’ experience in the account management

Preferred 

• Local applicant in Dallas Texas (the office is in Irving)
• Work experience in the manufacturing company 

Benefits

• Medical, Dental, Vision Insurance
• 401K retirement plan
• Paid Vacation.